Reporting directly to the Cashier Shift Manager, the Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Casino Cashiers KEY JOB FUNCTIONS: Review staffing levels and customer flow and assign work areas to team members Review and approve check-cashing transactions as required Monitor checkout money to determine fill requirements Review close out procedures by ... more details
JOB SUMMARY:
Reporting directly to the Cashier Shift Manager, the Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
Casino Cashiers
KEY JOB FUNCTIONS:
Review staffing levels and customer flow and assign work areas to team members
Review and approve check-cashing transactions as required
Monitor checkout money to determine fill requirements
Review close out procedures by cashiers, ensure drawer balances and note all variances
Investigate equipment or facility problems and notify shift manager.
Investigate and resolve guest complaints or concerns in accordance with standard procedures
Train new team members and update all employees on new procedures or policies
Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence
Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas
Assists in the preparation and coordination of scheduling casino cashiering team
Works specialty bank or front line upon request
Ensure team members are ready to provide great service
Help team achieve service goals
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
Ensures that team members clearly understand and are held accountable for their performance expectations
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members
Recommends and implements change to improve overall team member and guest satisfaction
EDUCATION and/or EXPERIENCE:
High school diploma or GED required
A minimum of 1-2 years related experience required
A minimum of 1 year supervisory experience required
QUALIFICATIONS:
Ability to communicate with all levels of management in a clear, friendly, and confident manner
Must be able to get along with fellow team members and work as a team
Must present a well-groomed appearance
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be self-motivated and be able to handle more than one function at a time by being well organized
Must be able to read, write, speak and understand English
Good mathematical and clerical aptitude for accurate record keeping
Excellent customer service skills a must
WORK ENVIRONMENT:
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to respond calmly and make rational decisions when handling employee conflicts
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Respond to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Must be able to read, write, speak, and understand English
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