Job Abstract

Proven experience as a Service Manager or similar role in the HVAC/ R industry. Technical knowledge of HVAC/ R systems, heating systems, air conditioning systems, refrigeration systems, etc. Lead, Manage, Coach and Mentor the department. Create and maintain preventative maintenance schedule. Coordinate work order schedule with Technicians and customers. Responsible for ensuring technicians are following SOP - Responsible for technician's yearly performance reviews. Maintain inventory and parts t... more detailshat the Field Technicians use. Manage equipment refurbishment ensuring work is completed to standard. Follow up with customers regarding maintenance satisfaction as well as auditing work being done to ensure all standards are being met and maintenance work is carried out effectively, correctly, and thoroughly. Responsible for ensuring all parts are returned and submitted for warranty on schedule. Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally. Maintain and monitor metrics for Service, PM, and Refurbishment processes. Assists with or performs administrative tasks. Other duties as assigned.
Qualifications
High school diploma or equivalent required. EPA Certification preferred. Experience in refrigeration/ HVAC field Proficient in Microsoft applications. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Physical Requirements
Daily on-site attendance required. Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. Sits for extended periods of time. Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor.