Oversee and lead a team responsible for governance of asset life cycle management activities and quantitative and qualitative contractual obligations for NBCU’s managed service provider. Activities include but are not limited to acquisition, deployment, tracking, security, repair, refresh, repurpose, and final disposition/resale of IT assets. Work with managed service provider to monitor ALM activities and identify areas for improvement to refine ALM strategy and meet financial objectives, inclu... more details
Job Description
The Manager of Asset Life Cycle Management (ALM) is responsible for end-to-end life cycle management activities for NBCUniversal’s endpoint systems – from purchase to final disposition – for NBCUniversal’s fleet of 55K+ laptops and desktops.
NBCUniversal’s Operations & Technology Leadership has prioritized focus of ALM strategy, and this is an exciting opportunity to be part of reshaping asset management processes through moving to a PC as a Service, managed service model. This role will assist with vendor evaluation and selection, and will serve as the lead contact and oversee governance of vender operations. This role will partner with ALM Engineering to coordinate and drive delivery of key project through vendor operations, including rollout of Intune/Autopilot for Windows device provisioning and Windows11 for new deployments.
Additionally, the ALM Manager will oversee NBCUniversal's centralized stock pool of new and reposed inventory along with budget and credit management for NBCUniversal’s $20M+ annual new hire, device refresh and disposal programs.
Responsibilities:
Oversee and lead a team responsible for governance of asset life cycle management activities and quantitative and qualitative contractual obligations for NBCU’s managed service provider. Activities include but are not limited to acquisition, deployment, tracking, security, repair, refresh, repurpose, and final disposition/resale of IT assets.
Work with managed service provider to monitor ALM activities and identify areas for improvement to refine ALM strategy and meet financial objectives, including new device evaluation, enrollment/provisioning, and recycling.
Partner with the ALM Director and ALM Engineering team to execute against strategic initiatives with respect to vendor operations. Define and document workflows and SOPs when required.
Aggregate and socialize ALM achievements, issues, and risks to leadership as required.
Manage vendor relationships:
Maintain positive relationships with key technology vendors to ensure the organization receives competitive pricing, high-quality goods and services, and timely delivery.
Participate in contract negotiations with technology vendors to ensure favorable terms and conditions, including pricing, delivery schedules, and service-level agreements
Qualifications
Basic Requirements:
5+ years of experience in IT, specifically in an enterprise environment
Bachelor’s degree in computer-related field and/or years of equivalent of experience
Technical background and understanding of IT asset life cycle management
Project management skills and the ability to manage a budget and participate in budget planning discussions
Ability to manage vendor relationships: Maintain positive relationships with key technology vendors to ensure high-quality goods and services, and timely delivery
Ability to express complex technical concepts effectively, both verbally and in writing
Excellent analytical and organizational skills
Ability to work well with people from different disciplines with varying degrees of technical experience
Ability to analyze complex data and create user friendly reporting
Self-starter, ability to work independently with limited supervision
Ability to travel to conduct in-person visits at various NBCU offices or vendor offices/warehouses when required (estimated 3-4 trips per year)
Desired Characteristics:
Management experience preferred
Project management certification or course work
Experience with the asset management functions of Service Now/HamPro is preferred
Experience with Modern device management systems, like Intune and JAMF
Additional Requirements:
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
We are accepting applications for this position on an ongoing basis.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
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