This position is responsible for assisting the property manager in the overall operations of thecommunity, development of the team, and maintaining community compliance with allpolicies, procedures, and internal quality control standards. Through dynamic leadership youwill be tasked with creating extraordinary experiences for customers and team members. WHAT WE EXPECT FROM YOU: Encourage and build positive relationships with team members, customers, andvendors Create valuable experiences by prov... more details
WHAT WE ARE LOOKING FOR:
This position is responsible for assisting the property manager in the overall operations of the community, development of the team, and maintaining community compliance with all policies, procedures, and internal quality control standards. Through dynamic leadership you will be tasked with creating extraordinary experiences for customers and team members.
WHAT WE EXPECT FROM YOU:
Encourage and build positive relationships with team members, customers, and vendors
Create valuable experiences by providing high levels of customer service to all customers and team members
Assist in hiring, training, coaching, counseling and managing of team
Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
Demonstrate behaviors that cultivate a positive work culture and align with Southern Management's mission, vision, and values
Assist in preparation of annual budget and community plans
Assist in management of all day-to-day operations on-site
Support all marketing and sales efforts
Perform leasing, service coordination, administrative, bookkeeping and collection duties, as necessary
Respond in emergency situations, as needed
Stay abreast of industry trends
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
Excellent written and verbal communication skills
Exceptional customer service skills
Ability to effectively lead, coach, and motivate
High-level critical thinking skills
Knowledge of current applicable laws
Strong organizational skills
Excellent interpersonal skills
Adaptability and flexibility in fast paced environments
Aptitude with Microsoft Word and Excel
Experience with Yardi software products a plus
Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
Three years of experience in customer service, sales, marketing, or real estate
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