VCA Bradshaw Animal Hospital is seeking a full time Client Service Representative to join our team in Elk Grove, California. VCA Bradshaw Animal Hospital is a full-service veterinary hospital that offers wellness care, urgent care services, surgery, ultrasound, digital radiology, dentistry, endoscopy, and laser therapy. Many of our doctors and support staff have been here for 15 years. VCA Bradshaw Animal Hospital has been serving the Elk Grove, Wilton, Galt and Sacramento communities for over 4... more details
VCA Bradshaw Animal Hospital is seeking a full time Client Service Representative to join our team in Elk Grove, California.
VCA Bradshaw Animal Hospital is a full-service veterinary hospital that offers wellness care, urgent care services, surgery, ultrasound, digital radiology, dentistry, endoscopy, and laser therapy. Many of our doctors and support staff have been here for 15+ years. VCA Bradshaw Animal Hospital has been serving the Elk Grove, Wilton, Galt and Sacramento communities for over 45 years.
Experience in the veterinary field is helpful but not required for this position.
Pay Range for this position: $18.00 to $21.00 (hourly) along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
Why We Need You:
As the face of VCA Bradshaw, the Client Service Representative sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Qualifications:
• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights and one weekend day.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
