Job Abstract

The Senior Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. Responsible for the day-to-day calendar of assigned physician practice including management of physician practice clinical and surgery schedule. Coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation. Will be the subject matter authority and deliver training to others including training all new schedulers and conducting training on new processes/workflows.

• Responsible for all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearances. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician.
• Point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Will advise and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.
• A resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed, provides service recovery and/or raise issues to the supervisor when needed.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals. Manages physician correspondence, forms and request for authorizations and the physician’s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department. Collaborates with workers comp adjusters and case managers on worker’s comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.
• Represents the Surgical Scheduling team within the department during meetings, engagements, discussions or other business encounters. May lead daily huddles with topics and presentations to promote positive and effective collaboration.
• Evaluates the Surgery Scheduling process and recommend new methods for improvement.
• Supervises workflow to meet the requirements and that staff is performing at a high standard level requiring minimal direction.
• Assists in seeing opportunities for improvement within CS Link and department workflows. Assist leadership team in workflows, processes, forms, and insurance protocols. Assists and trains new Surgery Schedulers in any new and existing processes.
• Subject matter authority to the department and colleagues for the scheduling process. Provides feedback and mentoring during training.

High school diploma or GED required.

Three (3) of surgery scheduler experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.