Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
•Assists in community and designated facilities crisis interventions by conducting initial intake interviews for an initial appraisal of client needs and program eligibility;
•Develops recommendations for assignment of clients to professional staff;
•Meets with individuals, families, and groups to provide a variety of case management and support services related to an assigned program or service area;
•Provides support in clinic and community settings; assists with the development of program services and functions;
•Provides some basic counseling services under appropriate guidance;
•Communicates with, listens to, and observes clients in individual/group counseling sessions; obtains information to assess clients' needs;
•Formulates case management and service plans, evaluating client progress; prepares and maintains case records and documentation;
•Facilitates client services by providing assistance in securing a variety of support services;
•May assist with development and implementation of specialized prevention and recovery support activities, including support groups, parenting education, life experience activities, and supported independent living, recreation, and work experience;
• Maintains records of services provided as required State and Provides support services including office support and receptionist services, as needed;
• Works with individuals to facilitate access and use of community resources;
• Federal regulations and Department policies;
• May develop treatment plans and provide services in collaborative team efforts;
• Assists other staff with support, office, transportation, and other program related activities;
• Performs other duties as assigned.
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be:
Education: Completion of two years (60 semester units) of accredited college work with a major in behavioral or social science, including, but not limited to Addiction, Psychology, Sociology, Social Work, Counseling, or related field. (Substitution: Additional relevant full-time experience may be substituted for the required college on a year-for-year basis.)
Experience: One year of responsible experience in providing case management services comparable to a Mental Health Case Manager II with San Benito County.
License/ Special Requirements:
1) Possession of, or ability to obtain, an appropriate valid California Driver's License;
2) Qualify for security clearance through a background check which includes fingerprinting;
3) Ability to travel in-county and out-of-county to attend trainings and continuing education activities; and
4) Crisis Team positions may require evening, weekend, and holiday coverage; and positions may be subject to a flexible work schedule (i.e., 12-hour work schedule rotation).
Knowledge of:
Principles, procedures, techniques and trends related to counseling, therapy, and guidance of individuals, groups, and families in mental health programs and/or alcohol and drug treatment and prevention programs. Biological, behavioral, and environmental aspects of mental health and behavioral problems. State, Federal, and local laws, regulations, and requirements for provision of counseling services. Alcohol and drug treatment and detoxification methods and issues, as necessitated by area of assignment. Legislative and administrative rules and regulations pertaining to Lanterman-Petris-Short and Short-Doyle services. Scope and activities of public and private health and welfare agencies and other community resources. Interviewing and client assessment techniques. Crisis intervention method and techniques.
Ability to:
Interview clients for Mental Health and/or Substance Abuse Services, developing initial assessments regarding program eligibility and client needs. Perform a variety of mental health and/or alcohol and drug abuse recovery support services with individual clients and groups, specifically in the as assigned. Apply and explain Federal and State laws, rules, and regulations governing mental health and/or alcohol and drug programs and services. Develop and maintain cooperative, constructive relationships with families of clients, members of professional disciplines, social agencies and other staff. Prepare clear, concise and comprehensive casework records and make sound recommendations. Develop and implement client case management services. Effectively counsel clients, groups, and families. Maintain the confidentiality of case information. Recognize a potential crisis and deliver crisis intervention services. Handle stress and unusual client behavior. Effectively represent the County Mental Health Department or Substance Abuse with the public, community organizations, other County staff, and other government agencies.
Physical Requirements/Work Environment:
Work is performed in an office, clinic, home, school, or community environments; work is performed with people who may exhibit unstable, who have a mental health condition/concern and chemically dependent and potentially violent behavior; continuous contact with other staff and the public; work with individuals that may become confrontational, potentially hostile and violent; some positions will be assigned to perform duties inside a severely controlled access or lockdown facility; may be exposed to traffic hazards, adverse weather conditions, and temperature and noise extremes. Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and safely operate a motor vehicle.
Selection Process:
All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
Disaster Service Workers:
All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
