As a member of the Digital Product Operations team this role will manage the integration and alignment of the Digital Product roadmaps at the portfolio level. Responsible for driving the Digital Product organization's strategic objectives and priority planning. Position works across leadership and product teams to develop and implement Digital portfolio reports, governance processes, prioritization practices and standards. This position manages external and discipline relationships, aligns and d... more details
Job Number 24112106 Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY As a member of the Digital Product Operations team this role will manage the integration and alignment of the Digital Product roadmaps at the portfolio level. Responsible for driving the Digital Product organization's strategic objectives and priority planning. Position works across leadership and product teams to develop and implement Digital portfolio reports, governance processes, prioritization practices and standards. This position manages external and discipline relationships, aligns and drives the Digital priorities and needs for key enterprise work (e.g. APIs, Loyalty, Salesforce etc.). The Senior Director must demonstrate a broad understanding of Marriott’s business, technology and the various disciplines involved to make and influence key decisions that ensure the success of the Digital Product agenda. CANDIDATE PROFILE Education and Experience 4-year degree from an accredited university, preferably in a technology and business discipline, or equivalent experience. 10+ years in technology, product management and/or business consulting, demonstrating progressive career growth and patterns of exceptional performance. Roadmap strategy and definition experience coupled with communications and stakeholder management Strong process management and deep project management expertise Demonstrated experience with organizing and presenting risks and issues related to program dependencies to senior leaders to facilitate decisions that reduce program risk. Proven experience in multi-year planning and financial forecasting, including scenario planning Experience building, refining and vetting business cases to drive investment and resource decisions Robust analytical skills, including the ability to analyze data, draw conclusions, develop recommendations and report out. Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide and influence appropriate course of action. Direct management of cross functional, sourced and matrixed teams. Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts and competing priorities. Expert comprehension and utilization of Jira and Atlassian suite to enable and evolve workflow efficiencies, configure standard data points, and multidimensional reporting Ability to work through ambiguous and open-ended business requirements and priorities and translate the same into clear roadmapsand definitions of success Ability to establish clear communication and storytelling via presentations, key performance metrics, reports and data. Ability to establish and foster productive and positive relationships, to understand business, customer and stakeholder needs, and manage expectations at the executive levels Strong interpersonal skills including team player that works well with counterparts from various functions/departments and has the ability to influence the work of counterparts without direct reporting accountability. CORE WORK ACTIVITIES Champions Digital Agenda Champions and communicates the Digital vision for product and service delivery. Communicates a clear and consistent message regarding Digital goals to produce desired results. Makes and executes the necessary decisions to keep department moving forward toward achievement of goals. Charting Future Opportunities & Managing Profitability Identifies and shares evolving customer expectations, needs and industry trends. Drives establishment, refinement and communication of Digital strategy, roadmap and key priorities across the enterprise. Identifies and prioritizes additional enterprise priorities to inform and align with Digital strategy and roadmap. Routines and Governance Develop and maintain consolidated Digital Product roadmap and backlog, ensuring visibility to dependencies at across Digital and Enterprise Products and ITD level to enable prioritization decisions and trade-offs driven by cross-product dependencies. Creates dependency matrices, logs and heatmaps to present complex interdependencies in a format that is actionable to enable alignment and decision making. Models scenarios to optimize product delivery considering cross-product dependencies Identifies, monitors and provides visibility to the status of critical path, cross-product dependencies and highlights implications of any product roadmap or delivery plan changes to other products, as applicable. Orchestrate demand management and capacity planning across Digital Products in concert with Digital Business Operations and Resource Management team Help to develop and communicate comprehensive dashboards with KPI’s aligned to team, Digital Product, Technology-wide, Consumer Operations and Company goals. Partner with Enterprise Products, Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectively prioritize initiatives in the Digital Products backlog. Provide insights, as applicable, for technology development, including cost estimation, budget management, scope and delivery strategy definition, and helping to establish milestones/schedules. Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver against Digital Products priorities. Maintains high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals. Actively drives adoption of operating model changes via effective planning, change management and communications. Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
