The IT Desktop Specialist (Field) technical role supports and maintains organizational computer systems, desktops, and peripherals. This role includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities... more details
About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
The IT Desktop Specialist (Field) technical role supports and maintains organizational computer systems, desktops, and peripherals. This role includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Responsibilities
- Support development and implementation of new computer projects and hardware installations.
- Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Partake in scheduled support rotation – After-hours, weekend and Phone Support as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Administer and resolve issues with end-user workstation, network and software products.
- Receive and respond to incoming calls, chat messages, and work orders regarding desktop problems.
- Ensure desktop connections, such as network jacks, are in proper working order.
- Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
- Liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
Position Requirements
- Associates degree or technical school with industry experience; A+ Certification a plus
- 2-5 years experience in L1/L2 Help Desk Support.
- Travel to sites required
Benefits*
- A friendly and fast-paced environment working with passionate people
- Outstanding growth opportunities
- Time Off
- Medical, Dental and Vision Insurance
- Short/Long Term Disability, HSA, and Life Insurance
- 401K plan
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
