Job Abstract

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

Well& by Durst, 151 is a constantly evolving experience that supports your wellbeing and fuels your endeavors. It’s a social spot to gather friends and colleagues, and an intimate space to gather your thoughts. Bring a lunch date to sample world-class cuisine or push your ideas further with flawless business services.

THE ROLE

The AV Manager manages and assists in the daily support and upkeep for multiple point-of-sale (POS), management computing and communications and events space audio-visual (AV) systems, video conferencing, webcasting, and basic lighting. They provide outstanding customer service to internal departments and potential guests interaction. Schedule flexibility is a must as the food hall and bar are open Monday through Friday and event space can be rented 365 days a year (including nights and weekends). They will lead technicians and act as the liaison between system and service providers and the end users to resolve all system problems. The role reports the General Manager of the venue.

• Provide level 1 and level 2 support for all system (POS, AV, Corporate) issues as well as managing the escalation of these problems with internal and external service providers to ensure resolution
• Ensure all point-of-sales systems are operational prior to the venue opening and throughout its operating hours
• Be the main point of contact (POC) for AV systems, including but not limited to client walkthroughs, technical lead, and event support
• Work with the sales and catering operations team to create a seamless experience for clients
• Complete all pre-programing activation and coordination with clients, ensuring that requested technology needs are met and in place
• Attend event order and pre-production meetings as needed
• Create and execute day to day floor operations including set, strike and scheduling
• Provide troubleshooting for infrastructure problems, escalating to external providers as necessary while always maintaining a high level of system support to end-users at all times
• Plan, prepare, and coordinate hardware and software upgrades and patches
• Develop and manage annual release plans as well as ensure the system is tested appropriately following each release
• Ensure application software configurations are documented and that any changes are effectively managed
• Diagnose multiple levels of software, firmware and hardware errors and execute solutions
• Troubleshoot and replace defective hardware and maintain of an accurate inventory
• Ensure applications are maintained and operated consistent with compliance and regulatory requirements (e.g., PCI Compliance)
• Initiate and implement improvements in all areas of (AV/IT) responsibility
• Stay current on industry trends in special events and conference meetings
• Maintain a positive working relationship with clients
• Perform other duties as requested by management

GENERAL

• Serve as main point of contact on all IT and AV related matters for the venue
• Work with outside partners on any new implementations, maintenance and support of equipment, and network infrastructure
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
• Responsible for communicating / promoting IT and AV standards and ensuring they are followed in their facility
• Ensure all technical support issues are logged in Legends ticketing system - ServiceNow
• Maintain an inventory of all hardware devices
• Track all RMA’s
• Assist in the management of an operational budget and process invoices for IT services
• Setup and support technology used during all events held at facility
• Ensure good systems documentation is maintained and stored

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical Requirements:

• Prior experience with A/V hardware, concepts, and technologies
• Basic PC hardware knowledge (A+ certified or equivalent experience)
• Experience administering Windows OS, Office 365, and Dropbox
• Good understanding of networking including TCP/IP, VLAN’s
• Knowledge and experience with wireless LAN concepts
• Working knowledge IP phones
• Exposure to the following application systems would be considered a plus: Revel POS and Chownow (Mobile Ordering)
• Exposure to event support or retail sales experience preferred but not required
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training
• Understanding of PCI Compliance

Knowledge, Skills, and Abilities:

• Detail-oriented, problem-solver, organized and responsible
• Ability to motivate a team to work together in the most efficient manner
• Remain on the forefront of emerging industry practices
• Manage day-to-day internal client interaction
• Ability to foster and work within a structure ed environment, yet remain flexible to meet the changing demands of an energetic organization

Training and Experience:

• Minimum of 3-5 years’ experience of IT/AV personnel management and supervision
• BS/BA with 5+ years of relevant work experience
• 3+ years’ experience supporting PC and / or POS system hardware
• Certification in MCSE and/or MCP Preferred
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT and AV systems to ensure its 24x7 availability
• The ideal candidate for this position will be performance driven, have outstanding interpersonal skills, and a strong working knowledge of the technical requirements outlined above

Additional Equipment Used in the Performance of Job Function:

• HP Desktops and laptops
• IP Phones
• Point of Sale Hardware and software
• Revel POS
• Bite Kiosk
• Chownow Online Ordering
• Various Audio-Visual hardware and software
• Network Cable tester

COMPENSATION

Competitive salary $85,000- $90,000 (commensurate with experience), and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On-Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.