The essential function of the Residential I&R Technician is pre-wiring, installing, programming, and maintenance of products and services ordered for structures under construction, prior to and after placement of walls/ceilings, as well as, existing structures for telephones, data circuits, cable television, phone and cable jacks, speaker, antennas, and voice activated systems ESSENTIAL FUNCTIONS - Receives tasks assignments from manager, supervisor, coordinator, or the dispatch center. Installs... more details
JOB SUMMARY:
The essential function of the Residential I&R Technician is pre-wiring, installing, programming, and maintenance of products and services ordered for structures under construction, prior to and after placement of walls/ceilings, as well as, existing structures for telephones, data circuits, cable television, phone and cable jacks, speaker, antennas, and voice activated systems
ESSENTIAL FUNCTIONS
Receives tasks assignments from manager, supervisor, coordinator, or the dispatch center
Installs, moves, and modifies telecommunications and related equipment, according to service/job order specifications, standards, and procedures
Diagnoses equipment malfunctions
Repairs data, voice, cable TV, and security services
Maintains and reports accurate records of hours and materials used; coordinates with Accounting, Customer Service and other departments on service installations and changes to update records
Processes detailed paperwork and/or electronic records
Reports and monitors service/job order changes
Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications
Trains the customer on system use and how to obtain system maintenance if needed
Runs service calls and documents, compiling client history and determines appropriate approach
Maintains and troubleshoots systems
Pre-wire low voltage wiring in structures during construction phase to N.E.C. standards without supervision also complies with RUS specifications, industry standards, safety rules and regulations and company policy
Terminates various low voltage wiring including RG-6, RG-59, Cat-5, and speaker wire
Use wire trouble shooting tools such as tracer/toner and continuity testers, DSAM meters, Sidekick 7B meters, and volt meters
Read blue prints
Read product material for product knowledge advancement
Connect and trouble shoot single and multi-zone speaker distribution systems
Understanding of frequency response
Understanding of HDTV and Digital surround formats
Connect and trouble shoot high end multi-zone audio/video distribution systems
Configure and program touch screen based whole house control systems. Interface to other subsystems including alarm systems, lighting control, HVAC control, entry control, and automation systems
Works with central office in the installation and repair of special circuits
Requires ability to operate mechanical and electrical equipment including PCs, laptops, tablets, and smartphones
Knowledge of all services offered by REV, regulatory industry standards and procedures, and new technology
Proper telephone manner
Understands basic electronics, specification sheets and circuit diagrams
Expands upon job skills through seminars, workshops, and on-the-job training
PERFORMANCE STANDARDS:
Accepts responsibility
Communicates effectively
Ensures quality assurance standards within deadline
Follows established safety procedures, policies, and work rules
Manages time wisely
Provides services that meet Management, employee, and customer expectations
Works well with others and provides assistance willingly
Maintains a minimum of 5.5 on the performance-based scale GJI8
Will work to exceed all standards stated above
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REVs Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS & PREREQUISITES
Required:
Must possess a valid drivers license
Preferred:
High school diploma or GED equivalency
GENERAL INFORMATION:
This job description does not restrict the companys right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.
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