Position Summary...
What you'll do...
Sr Manager, Risk Operations Process and Compliance Auditor – MP Seller Support Shared Services
We are seeking a highly skilled and detail-oriented Risk Operations Process and Compliance Auditor Manager to join our customer support team in an e-commerce marketplace environment. This role is essential in ensuring that our customer support operations adhere to regulatory requirements, internal policies, and best practices. The successful candidate will lead risk assessments, audit processes, and implement compliance strategies to mitigate risks and enhance operational efficiency.
You’ll sweep us off our feet if:
· Experience:
- Proven experience in risk management, internal auditing, or compliance, preferably in a customer support or e-commerce environment.
- Strong understanding of regulatory requirements and industry standards related to e-commerce and customer support.
- Experience with audit methodologies, risk assessment tools, and compliance management systems.
· Skills:
- Excellent analytical and problem-solving skills.
- Strong attention to detail and organizational skills.
- Proficient in audit and compliance software and tools.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
· Certifications:
- Relevant certifications such as Certified Internal Auditor (CIA), Certified Risk Management Assurance (CRMA), or Certified Compliance and Ethics Professional (CCEP) are preferred.
You’ll make an impact by:
· Risk Management:
- Develop and implement risk management frameworks and strategies for customer support operations.
- Conduct regular risk assessments to identify, evaluate, and prioritize risks.
- Develop risk mitigation plans and monitor the effectiveness of risk controls.
· Process Audit:
- Plan and conduct internal audits of customer support processes to ensure compliance with regulatory requirements and internal policies.
- Identify gaps and areas for improvement in existing processes and controls.
- Document audit findings, prepare reports, and present recommendations to senior management.
· Compliance Management:
- Ensure that customer support operations comply with relevant laws, regulations, and industry standards.
- Develop and update compliance policies and procedures as necessary.
- Conduct training sessions to educate staff on compliance requirements and best practices.
· Continuous Improvement:
- Lead initiatives to enhance the efficiency and effectiveness of customer support processes.
- Implement best practices for risk management, process improvement, and compliance.
- Monitor and evaluate the impact of implemented changes on operational performance.
· Collaboration & Communication:
- Work closely with customer support leadership, legal, and other stakeholders to ensure alignment on risk and compliance matters.
- Communicate audit findings, risks, and compliance issues clearly and effectively to relevant parties.
- Foster a culture of risk awareness and compliance within the customer support team.
· Performance Measurement:
- Develop and track key performance indicators (KPIs) related to risk management, process efficiency, and compliance.
- Conduct post-audit reviews to assess the effectiveness of implemented recommendations.
- Provide regular updates and reports to senior management on risk, audit, and compliance activities.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
About the Marketplace Shared Services Team:
We help our Marketplace partners by providing a dynamic approach to meeting their needs. This emerging team is continually implementing new processes and growing rapidly. We are enthusiastic about delivering for our customer and are a fun, hardworking, and innovative team looking for more associates to join the group.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.
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The annual salary range for this position is $117,000.00-$234,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Accounting, Statistics, Economics, Analytics, Mathematics, Finance, Computer Science, or related field and 4 years’ experience in internal/external audit, management information systems, or related area OR 6 years’ experience in internal/external audit, management information systems, or related area.
1 year’s supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading and mentoring Six Sigma projects
Masters: Computer Engineering, Masters: Finance, Masters: Human Resources, Masters: Supply Chain
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
