Where You'll Make an Impact:Providing exemplary guest service with a professional and welcoming demeanor. Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement. Registering players using the computer poker software. Seating players while maintaining the proper balance of games. Answering telephone inquiries accurately and politely. Taking phone reservations. Assisting Supervisors with poker tourname... more details
Poker Room Attendant - Full-Time - Maryland
ID
2024-8324
Division
Gaming
Department
Poker
Employee Type
Full-Time Non-Exempt
City
Hanover
Overview
Why We Need Your Talents:
While working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promote a superior guest experience by providing exemplary customer service.
Compensation: $9.50/hr plus tips.
Responsibilities
Where You'll Make an Impact:
Providing exemplary guest service with a professional and welcoming demeanor.
Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement.
Registering players using the computer poker software.
Seating players while maintaining the proper balance of games.
Answering telephone inquiries accurately and politely. Taking phone reservations.
Assisting Supervisors with poker tournament registration including entry fees, cash receipts, table assignments, and the payout of winners.
Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
Expediting food orders and correctly completing guest order deliveries.
Handling and assisting guests with safety deposit boxes upon request.
Ensuring the safety and security of team members and guests by notifying management of any suspicious or unusual activities.
Attending training and meetings when required.
Maintaining cleanliness of the Poker Room.
Maintaining an attractive appearance while modeling an appealing brand image.
Skills to Help You Succeed:
Exceptional guest service skills.
Basic knowledge of poker.
Basic computer skills.
Excellent verbal and written communication skills.
Ability to speak clearly, listen, and follow instructions.
Eye-hand coordination.
Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
Ability to multi-task and perform assigned job duties in a busy environment.
Ability to complete, perform and understand basic mathematical functions in a timely manner.
Ability and dexterity to handle chips and currency.
Ability to maintain interpersonal working relationships among all personnel.
Knowledge of sanitation and health department regulations.
Complete knowledge of all facilities, events, and promotions available to guests on property.
Knowledge of company policy and procedures, internal controls, and Title 31.
Qualifications
Must-Haves:
Education: A high school diploma or GED equivalent is preferred.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
Must be able to perform physical activities that require repetitive lifting, bending and stooping.
What We Offer
Life at Live!
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Perks We Offer You
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
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