The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, anddevelopment of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors. DIVISION:Retail Operations. REPORTS TO:Division Manager. FLSA:Exempt. EMPLOYMENT STATUS:Full Time. EEO JOB CL... more details
SUMMARY:
The Store Manager is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, and
development of all staff modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.
DIVISION:
Retail Operations
REPORTS TO:
Division Manager
FLSA:
Exempt
EMPLOYMENT STATUS:
Full Time
EEO JOB CLASSIFICATION CODES:
General and Operations Managers
Job Code: 11-1021
Census Code: 0020
EFFECTIVE DATE:
May 2017
ESSENTIAL FUNCTIONS
• Monitor financials – sales volume, P&L, controllable expenses, cash controls, inventory.
• Ensure positive customer experience.
• Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
• Conduct overall site evaluation.
• Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
• Manage HR Functions for the store - recruiting, hiring, training, performance development, and modeling.
• Supervise store staff to maintain labor model standards.
• Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.
• Plan and prepare work schedules and maintain records of employees' schedules.
COMPETENCIES
• Entrepreneurial Orientation – Ability to take initiative, to recognize and create opportunities.
• Leadership & Development – Ability to delegate responsibility and to work with others and coach them to develop their capabilities.
• Customer Focus – Ability to quickly and effectively solve customer problems.
• Financial Knowledge – Ability to meet or exceed sales and financial goals.
• Communication – Strong written/verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders.
• Teamwork – Ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Loss Prevention – Ability to administer systems and programs to reduce loss and maintain inventory control.
REQUIRED EDUCATION AND EXPERIENCE
• High school diploma required, Bachelor's Degree preferred.
• Minimum of two year's leadership experience in a fast-paced retail environment delivering exceptional customer service.
• ServeSafe certified.
• Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
WORK AUTHORIZATION
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Englefield, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Englefield, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This
policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Englefield, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Englefield, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
