Client Service Supervisor. VCA Veterinary Specialists of the Valley (VCA VSV) seeks a highly experienced Client Service Professional to join our leadership team as a Client Service Supervisor. Under direction from the Hospital Manager/ Administrator, the Client Service Supervisor will perform a wide range of administrative activities related to quality patient care and excellent client service, financial and accounting management, marketing and service promotion, staffing and human resources, an... more details
Client Service Supervisor
VCA Veterinary Specialists of the Valley (VCA VSV) seeks a highly experienced Client Service Professional to join our leadership team as a Client Service Supervisor.
Under direction from the Hospital Manager/Administrator, the Client Service Supervisor will perform a wide range of administrative activities related to quality patient care and excellent client service, financial and accounting management, marketing and service promotion, staffing and human resources, and discretionary activities that support effective business operations.
The applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, be detail-oriented, have the ability to multitask, and can demonstrate the importance and understanding of high-quality customer service.
Skills and Qualifications
• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience recommended.
• 2 years of experience in the veterinary field required.
• The schedule for this position will be based on the business's needs. Supervisors have a flexible schedule to ensure coverage, which can include days, weekends, and holidays.
Job Responsibilities
• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring, and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets and advise employees of performance requirements, aligning with the organization's standards of client service.
• Assist Hospital Leadership with day-to-day operations.
• Resolve informal client complaints and maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office, including enforcing policies, procedures, and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in developing and delivering employee evaluations for the front desk with the hospital manager.
• Assist in developing, implementing, and maintaining reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between the front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, and much more!
Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20.00 to $28.00 per hour.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
