\u 25 CF Communicate with allocated customers to develop a new relationship as well as foster existing ones.\u 25 CF Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention\u 25 CF Act as the first point of contact for resolving customer queries and complaints\u 25 CF Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking\u 25 CF Develop a relationship with sales... more details
HYBRID ROLE BASED OUT OUR DOWNEY OFFICE
Job Purpose:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
Job Responsibilities:
\u25CF Communicate with allocated customers to develop a new relationship as well as foster existing ones.
\u25CF Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
\u25CF Act as the first point of contact for resolving customer queries and complaints
\u25CF Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
\u25CF Develop a relationship with sales team by being proactive and offering creative solutions
\u25CF Participate in training of system enhancements, applications, products, and new processes.
\u25CF Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
\u25CF Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
\u25CF Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
\u25CF Perform other duties as assigned
\u200B
Additional Responsibilities & Qualifications:
\u25CF Able to plan, organize, and prioritize with minimal supervision.
\u25CF Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
\u25CF Proficient computer and technical skills.
\u25CF Decision-making skills and independent judgment.
\u25CF Ability to manage customer challenges in a professional and decisive manner.
\u25CF Customer service experience preferred.\u00A0
Pay Range: $51,600 to $63,000
Work Experience:
\u25CF 1-3 years of related job experience.
Education:
\u25CF High School Diploma/GED
\u25CF Bachelor"s Degree Preferred
What We Offer
\u25CF Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
\u25CF Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
\u25CF Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
\u25CF Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.
Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we\u2019re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job"s essential functions as defined by applicable disabilities law.
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