Job Abstract

The Associate Administrator of Clinical Throughput Operations provides strategic direction, leadership, planning, and organizational management for the outside hospital transfers, Transfer Center operations, and Care Coordination operations (including Case Management, Social Work, Utilization Review) for Keck Medical Center (Keck & Norris Hospitals). The Associate Administrator will ensure continuous improvement, quality improvement, and regulatory compliance of operational departments through active daily management, leadership development, and collaboration with clinical, physician, and administrative leaders. The AA develops and implements strategies to deliver new/best models of services, in order to align with organizational priorities, with respect to transfers, inpatient throughput, and safe and timely discharge of patients. This role requires an exceptional leader with strong clinical and operational experience, strategic and operational improvement (e.g. lean) leadership experience, and a role model for collaborative leadership.

Essential Duties:

• Drives the development of a clinical operations strategy for critical departments: Transfer Center and Care Coordination.
• Develops appropriate strategies with the use and understanding of staffing models to ensure continuation of better practices.
• Successfully leads broad-scale collaborative efforts to drive strategies forward.
• Provides senior level oversight of departments’ organizational strategies, driving strategic thinking and direction; and establishing functional objectives in line with organization goals.
• Collaborates with technology partners to accelerate improvement efforts, and provide best in class / next generation services
• Assures effective execution of initiatives and business strategies through the alignment of clinical, physician and administrative stakeholders.
• Facilitates people and process improvements in increasingly complex and multi-departmental processes of patient access and throughput.
• Ensures regulatory compliance of departmental policies, procedures, and standard work.
• Develops a climate which builds leader commitment and reinforces quality, performance, and service.
• Develops clinical leaders (directors) to drive sustainable and measurable change and impact in operational department. Builds a culture of performance improvement, service excellence, and employee engagement.
• Develop relationships across medical, clinical and operational leadership to ensure problem-solving, development of new services and identification of market needs. Collaborate internally (marketing department, service lines) and externally to increase number of patient referrals and growth opportunities.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelor's degree Nursing
• Req 5 years Experience in the health care industry and/or integrated delivery systems with a background in management of operations, performance improvement, or consulting.
• Req Demonstrated leadership capabilities, including but not limited to: Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders and audiences.
• Req Developing dynamic, constructive working relationships and partnerships with operational and physician partners. Leading collaboratively, with humility, curiosity and inclusivity.
• Req Developer of leaders - direct reports, and coach /mentor to colleagues
• Req Demonstrated political savviness – Ability to operate in politically complex situations and remain effective; must have personal influence and credibility to be able to work from behind the scenes in the organization
• Req Results oriented, leveraging data and analytics, process improvement, project management, change management skills.

Preferred Qualifications:

• Pref Master's degree Degree in a related field
• Pref 10 years Progressive leadership roles over clinical operations, preferably in a complex or academic medical center

Required Licenses/Certifications:

• Req Registered Nurse - RN (CA Board of Registered Nursing)
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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