To work Front Office (Front Desk, DTS-Operator, DTS-Delivery) shifts and assist in supervising all associates and operations within the Front Office in a professional, service-oriented manner to ensure delivery of the following: 1) Guests form great first and last impressions of the hotel; 2) Hotel access is controlled and room usage is tracked; 3) Guests are called by name at every opportunity, coming and going; 4) Banquet and catering customers are warmly welcomed, and smoothly directed to the... more details
Leisure Sports Service Department
Job Description
FRONT OFFICE SUPERVISOR
MISSION
To work Front Office (Front Desk, DTS-Operator, DTS-Delivery) shifts and assist in supervising all associates and operations within the Front Office in a professional, service-oriented manner to ensure delivery of the following: 1) Guests form great first and last impressions of the hotel; 2) Hotel access is controlled and room usage is tracked; 3) Guests are called by name at every opportunity, coming and going; 4) Banquet and catering customers are warmly welcomed, and smoothly directed to the appropriate meeting room or department; 5) All company policies relating to the Front Desk are consistently applied; 6) Incoming telephone calls are answered promptly and professionally; 7) All check-in, check-out, and other POS transactions are processed 100% accurately; and 8) Guests view the Front Desk staff as resources for hotel information.
REPORTS TO
Front Office Manager
SUPERVISES
Front Desk Agents, DTS-Operators, DTS-Delivery Attendants
PRIMARY FUNCTIONS
Assist in the hiring, supervision, training, and development of Front Desk Agents, DTS-Operators and DTS-Delivery Attendants
Be fully capable in all duties, responsibilities and expectations of the Front Office position
Assist in ensuring LSI Human Resources policies and employment practices are followed in the Front Office Department
Ensure responsiveness of staff to all guest questions and concerns
Ensure that all Front Office policies and procedures are consistently enforced and followed by all staff
Assist in providing the necessary tools for Front Office associates to perform their jobs in the most efficient and hospitable manner
Assist in determining the requirements for, and follow up with, special groups and VIPs
Assist in preparing and posting weekly schedules that are compatible with guest needs and budget guidelines
Supervise the workload during your shift; complete checklists as required
Ensure LSI Customer Service and Facility Walkthrough and Core Value Quick Check standards are understood and followed by all staff
Have a clear understanding of the roles and responsibilities of all other departments in the hotel and club
Assist in handling and resolving all guest issues
Assist in updating group information daily, maintain future group file, monitor and prepare group requirements; distribute this information as needed
Serve as role model and set an example for service excellence within the Front Office
Have a thorough understanding of Micros, Guestware and PMS systems, and be able to act as a troubleshooter; understand the basics of the MARSHA system; work closely with the Sales & Marketing Departments
Other responsibilities or projects as assigned by the Front Office Manager
DRIVERS OF SUCCESS
Initiative and Leadership
Customer Service skills and the ability to focus staff on customer service
Communication Skills
Hiring, Training and Coaching Skills
Organization Skills; Attention to Detail
Dynamic and Outgoing Personality
PERFORMANCE MEASUREMENT
Guest Retention and Satisfaction; Guest Survey scores
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.