Great BenefitsMedicalDentalVision401K with a match28 paid days off including company holidays5 different Flexible Spending account optionsNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
SUMMARY: The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA Support. The Regional Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites, acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician has the opportunity to work on multiple projects for variety of clients and serves as the face of New Era Technology in the field.
Essential Functions:· Build and maintain trusted relationships with customers and stakeholders· Build alliances and partnerships with other vendors.· Improve customer satisfaction/NPS scores· Ensure that all assigned work is completed safely and to industry specifications · Completion of client and company checklists, photos, and test results typically · Communicated to management electronically within 24 hours of completion· Keep the Project Managers apprised of job progress and/or problems on a regular basis · Provide after-hours or emergency service on an as needed basis· Complete surveys & quality audits as needed· Adhere to existing company policies, standards and controls
Required Experience/Education:· Experience working with sub-contractors· In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to:· Single/Multi mode fiber 50/62.5· Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications· 18/2 twisted pair· Floor mount/wall mount racks/cabinets· Proper grounding applications· Experience installing, programming and servicing a variety of telephone, PBX and key systems · Experience installing, troubleshooting and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer and low voltage cabling equipment · Knowledge of high-speed circuits, routers, switches and modems · Knowledge of Cisco and Adtran high speed circuits, routers and switches · Some combination of the following experience:· Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator· Knowledge of IP subnetting· Knowledge of wireless networking, specifically Ekahau, Air Magnet or similar tools· Some experience with desktop/laptop support· Valid driver’s license
Related/Relevant Certifications (not required):· Licensed Electrician Journeyman level· Relevant Certifications – Cisco, Aruba, Ruckus, Avaya, CommScope, etc.· OSHA Construction Safety and Health (10 or 30 hour) certification· BICSI Installer 1/2 or Technician· PMP
Knowledge, Skills & Abilities:
- Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to:
· Firewalls, routers, switches
· Wireless LAN controllers
· On-premises voice/key systems
· Physical security controllers and door strikes
· Video security cameras, DVRs, and NVRs
· VoIP handsets
- Knowledge and experience with the utilization of time tracking software
- Intermediate MS Office computer skills, including Word, Excel and Outlook
- Ability to give and receive clear direction from multiple sources.
- Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
- Ability to establish and retain customer confidence
- Working Conditions and Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Work on remote job sites in various stages of construction
- Required to use hands and arms to finger, type, handle, feel or reach, pull and squeeze
- Sitting and driving may be required for up to 100% of the workday
- Frequently required to stand, walk, climb, balance, stoop, kneel, crouch, and perform work overhead
- Required to use a ladder and a lift
- Vision requirements include the ability to adjust focus and view a computer screen, also to focus on components in their original casings to detect problems and troubleshoot issues
EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm. May vary due to project assignment.
TRAVEL: Overnight travel could be up to 50% depending upon project requirements.
LANGUAGE SKILLS: English
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
