Job Abstract

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Manager, Product Information & Master Data Management oversees Brother’s PIM (Product Information Management) system and MDM (Master Data Management) digital product vision, roadmap, features, benefits and overall customer experience in Brother’s current and future states. This role plays a crucial part in shaping the company's product strategy and vision, ensuring accurate and consistent product information across all channels. Utilizing technical and business expertise, the manager develops and leads current and future PIM and MDM projects that are critical to our digital transformation.

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WHAT YOU’LL DO
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Product Information Management

• Lead product data enrichment, syndication support and day-to day-management, including but not limited to account creation, ticket triage and business support.
• Work to integrate PIM systems with other enterprise applications such as WebDam, CRM, ERP, and e-commerce platforms and applications.
• Collaborate cross-functionally to streamline current PIM process and actively participate in development of future opportunities and integrations.
• Define enhancements and maintenance of PIM system based on feedback and Brother growth initiatives
• Partner with business units on product launches to ensure all products have required product data and are all available on all feeds prior to launch.
• Own user testing for all upgrades and enhancements including planning, test case creation and testing for launch. Work closely with IT business partner on all ticket management.
• Write/manage/update PIM training documentation for both users and administrators. Develop templates and/or process for business units to provide consistent and accurate information for products.
• Drive ad-hoc reporting and analysis as it relates to PIM and product data, including but not limited to creating a regular review/audit process to ensure information accuracy and consistency.
• Act as primary point of contact for all users of PIM system, as well as a subject matter expert on all functions.

Product Feed and Application Management

• Manage and optimize product data feed (currently Feedonomics) for products, including creating and managing catalogs, for applications and partners such as Google Shopping, Pinterest, etc.
• Utilize web plug-ins, applications, and workflows to manage product listing, inventories, and orders for new innovative shopping features similar but not limited to Tik Tok Shop and Meta Commerce.
• Ensure product data feed has accurate and up-to-date information, optimizing product visibility and search performance.
• Perform quality control checks of product data for inaccuracies, errors, warnings, etc. Partner with IT business partner on issues and overall ticket management.
• Lead order fulfillment initiatives, such as dropship and marketplace, from ideation to launch. Work closely with various internal teams such as supply chain, order management, business owners, project management and IT to on-board new marketplace/dropship opportunities, thus expanding Brother’s digital footprint.
• Act as operational liaison between supply chain management (SCM), product management, IT, project management, vendors, and service providers.
• Review and understand client requirements. Work closely with project management and IT to make sure all requirements are met, or enhancement requests are put in place.
• Analyze dropship, marketplace, and marketing application sales data, monitor KPI’s and identify trends for sales growth and improved performance.

Product Strategy and Vision

• Develop and communicate a compelling product strategy and vision required to meet the product information management (PIM) and MDM needs of the Brother business and deliver an optimal experience.
• Create and manage a comprehensive product roadmap that outlines features, enhancements and innovations for our PIM and MDM capabilities, including but not limited to syndication and order fulfillment enhancements (dropship, marketplace) and DAM (digital asset management) functions.
• Lead end-to-end product development process from concept to launch, on-time and high-quality, including but not limited to gathering requirements, setting priorities, and coordinating with teams on delivery.

Syndication

• Manage current PIM solution (InRiver) and ecommerce product data and content to syndicate content across retailer network and syndication platforms such as Syndigo.
• Define workflows and organize content in scalable structure that meets needs of multiple retailers and their platforms.
• Work closely with channel team on syndication requests and requirements. Validate template and file format by testing appropriate templates.
• Establish and maintain product catalog taxonomy and hierarchies. Collaborate daily with cross-functional team owners to align product content and source systems. Partner closely with IT on any updates, changes, or errors within the system.
• Work closely with IT and channel teams to stay current on existing and upcoming features and technology trends.

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ABOUT OUR IDEAL CANDIDATE
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Education

• Bachelor’s degree in Business Administration, Marketing, Information Management or related field.

Experience

• Minimum 7 years’ experience as PIM product manager or MDM products in a large global corporation.
• Minimum 7 years in Technical Project Management.

Licenses & Certifications

• Scrum Master or Agile Certification (Preferred)

Software/Technical Skills

• Understanding of PIM/MDM Design and Integrations
• Ticket tracking (JIRA, Workfront)
• Internet Navigation & Knowledge
• Adobe Acrobat (viewing & editing files)

Other Skills, Knowledge, & Abilities

• Excellent communication Skills (Verbal, Written, Interpersonal).
• Ability to balance multiple projects & initiatives while staying organized, with attention to detail.
• Ability to think critically & creatively to solve business problems.

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ADDITIONAL DETAILS FOR THIS ROLE

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This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.  #LI-Hybrid

• The salary (or hiring) range for this position is $101,000 - $136,000 per year.
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data.
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives.
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

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WHAT WE OFFER OUR EMPLOYEES
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At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We're committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.