Job Abstract

As part of the Management Team, this position will play a key role developing our dental program and services. This individual will oversee all administrative and clinical operations in our Dental Office.They will take charge of all admin responsibilities for front office employees, back office employees, and work collaboratively with the Dentists. This is a working manager position and may require filling in for RDA/DA when necessary.

Responsibilities

• Develop and manage all internal office procedures and practices.
• Maintain the dental clinic’s cash control, staff schedules, and provide guidance on the billing system.
• Deliver direct individual and team leadership to ensure all office employees produce outstanding client service.
• Coordinate the day-to-day execution of office practices that increase productivity and efficiency.
• Respond to clinical and operational issues in a timely and professional manner.
• Create and implement an effective office budget.
• Hire, supervise and train new office employees.
• Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements.
• Ensure all patient services and billing information is collected and submitted timely and accurately.
• Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Develop positive and professional relationships with all patients and staff members.
• Instruct patients and their family members on general oral health care and/or information related to post-treatment care as appropriate.
• Prepare and maintain dental instruments, materials and equipment.
• Collect and record patient health histories (dental and medical) and record information for dentist’s reference prior to examination.
• Assist dentist chair-side by organizing and preparing instruments for dentist’s use and assisting as needed during procedures, as needed.
• Follow through with post-visit duties.
• Verifying needs and ordering supplies each month.
• Develop monthly and yearly reports as requested by COO/CEO.
• Demonstrate knowledge of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.
• Exercises direct supervision of the assigned/designated dental assistants
• Attend dental provider meetings and participate in case study discussions
• Provide professional consultation to other staff dentists when needed
• Perform other duties as assigned by the Dental Director

• 1-3 years dental treatment coordinating experience
• Knowledge of dental billing
• Self motivated and ambitious attitude
• Excellent communication skills
• Expert knowledge of safety regulations and compliance including Occupational Safety and Health Administration (OSHA) standards.
• Knowledge of the new Covid protocols.
• Knowledge of allowable duties for Assistants.
• Knowledge of patient confidentiality requirements (HIPAA)
• Excellent computer skills for email correspondence, financial transactions and scheduling of appointments, e-claims, & insurance verification.
• Efficient with multi-tasking
• Excellent organizational skills
• Experience with a Dental software preferred – (i.e. Dentrix)
• Maturity, Tact, Integrity and strong work ethic.
• An interest in treating less fortunate, needy patients. Providing emergency, preventative and basic restorative care
• CPR certification
• Experience with Electronic Dental Records and digital radiography required
• Strong communication and interpersonal skills
• Bilingual Spanish is strongly recommended.