THIS POSTING WILL BE OPEN UNTIL 12/31/2024. Application cut-off dates are 07/02/2024, 08/06/2024, 09/03/2024, 10/01/2024, 11/05/2024, 12/03/2024, and 12/31/2024. To provide patrons and clients with efficient and safe entry, seating, and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities. DISTINGUISHING CHARACTERISTICS - Positions are limited to on-call assignments which do not exceed 1040 hours per year. SUPERVISION RECEIVED AND EXERCISED - General supervi... more details
THE POSITION
THIS POSTING WILL BE OPEN UNTIL 12/31/2024.
Application cut-off dates are 07/02/2024, 08/06/2024, 09/03/2024, 10/01/2024, 11/05/2024, 12/03/2024, and 12/31/2024.
To provide patrons and clients with efficient and safe entry, seating, and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.
DISTINGUISHING CHARACTERISTICS Positions are limited to on-call assignments which do not exceed 1040 hours per year.
SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a higher level position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:
Work within the SAFE Credit Union Convention and Performing Arts District complex facilities.
Greet patrons and direct them to assigned seat locations.
Perform ticket taking, door guard, and crowd control duties during events.
Keep aisles and exits clear.
Open and close doors before an event, during intermission, and following an event.
Direct patrons to specific lines or event areas in order to avoid congestion.
Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff.
Request patrons to dispose of any items which are not permitted into the events area.
Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff.
Monitor a venue’s fire system while it is off-line for visual alarms.
Assist in performing traffic management plan (TMP) functions when assigned; direct load-in and/or load-out periods of various large commercial trucks and private vehicles.
Other related duties may also be performed.
QUALIFICATIONS
Knowledge of:
The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.
Ability to:
Learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
Read, write, and speak the English language at a level necessary for efficient job performance.
Work irregular hours, including evenings and weekends.
Communicate effectively, orally and in writing.
Establish and maintain cooperative relationships with those contacted in the course of work.
EXPERIENCE AND EDUCATION
Experience: None Required.
-AND-
Education: None Required.
SPECIAL QUALIFICATIONS
Three months of customer service experience is desirable.
The ability to speak a secondary language is desirable.
WORK CONDITIONS: Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays. ENVIRONMENTAL CONDITIONS: Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures.
THE SELECTION PROCEDURE
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
1. Application: (Pass/Fail) – All applicants must complete and submitonline a City of Sacramento employment application by by the next posted cut-off date.
Employment applications must be submitted online; paper applications will not be accepted.
Employment applications will be considered incomplete and will be disqualified:
If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application or emailed to employment@cityofsacramento.org. If submitting via email, please include your name and Job # 009093-24-CCSon your documents.
2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by by the next posted cut-off date.
Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
A resume will not substitute for the information required in the supplemental questionnaire.
3. Screening Committee: (Pass/Fail) -All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
4. Hiring Interview: Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department. There will be no eligible list established, as positions will be seasonal and/or part-time. A hiring interview is not guaranteed. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS: For questions concerning this job announcement and the application process:
Please visit https://www.governmentjobs.com/Home/ApplicationGuidefor a comprehensive, step-by-step guide to the application process.
For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
Visit the City of Sacramento Human Resources Department website athttps://www.cityofsacramento.gov/HR/employment;
Send an email to employment@cityofsacramento.org; or
Call the Human Resources Department at (916) 808-5726
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