The Media Operations team responsible for overseeing Studio Fulfillment provides client services & order management to several organizations throughout NBCUniversal including Global Distribution, Universal Pictures Group, NBC News, NBC Sports, NBCU Global Networks, USA Network, Sy. Fy, Bravo, Sky, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. Program Operations serves as the liaison between various departments in order to fulfill content to all distribution outlets. Th... more details
Job Description
The Media Operations team responsible for overseeing Studio Fulfillment provides client services & order management to several organizations throughout NBCUniversal including Global Distribution, Universal Pictures Group, NBC News, NBC Sports, NBCU Global Networks, USA Network, SyFy, Bravo, Sky, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. Program Operations serves as the liaison between various departments in order to fulfill content to all distribution outlets. The Programming Coordinator will work closely with the various internal and external digital media groups, the 24/7 support team, other Media Operations teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third party clients.
About the Role:
Monitor delivery of high priority content to high revenue platforms, troubleshooting, and escalating to respective support teams to quickly rectify any potential issues
Work across multiple media asset management systems to process and deliver features, trailers, and episodic content
Participate in both daily and weekly internal team meetings
Provide regular order updates and escalate issues to team Specialist.
Regulalrly communicate with internal support teams to ensure content is delivered on time.
Additional duties as needed and assigned by Supervisor(s)
Qualifications
A high school diploma and relevant certification or associate degree in Media or Communications, or equivalent professional experience
1+ year experience in client facing customer service role
1+ year experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management
This is a hybrid position, must be able to work in office a minimum of 3 days per week. Anticipated Schedule is 11am-7pm ET Monday-Friday but may change based on business needs.
Preferred Qualifications:
Minimum 1 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb communication and organizational skills
1+ years experience in a job or school related activity using computers and software applications including MS outlook, MS Teams, MS Word, & MS Excel
Experience in media asset management system such as mediator and translator
Additional Requirements:
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Must be willing and able to work on any shift including, overnights, swing, or weekends
Must be willing to work in Englewood Cliffs, NJ
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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