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Performs a wide variety of routine to complex administrative duties to support departmental/divisional operations, including filing, preparing records and monthly reports, accounts payable, cashiering duties, and ordering and maintaining office and other related supplies.
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Performs skilled word processing, data entry, and transcription using independent judgment and discretion in preparing correspondence and reports.
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Copies, compares, or compiles data to produce monthly statistical reports for managers by checking data, making necessary corrections, and producing data in final form.
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Researches records within areas of responsibility to prepare and provide follow-up information to customer and staff inquiries.
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Gathers, assembles, updates, and distributes a variety of department-specific information, documents, forms, records, and data as requested; prepares and maintains a variety of databases and reports.
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Assists in providing telephone and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested; provides detailed review of forms to assure completeness; refers callers/visitors to the appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary.
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Responds to the public and staff inquires regarding department and/or company policies, procedures, and timelines; explains and applies policies and procedures as required to assure timeline compliance; monitors timelines; resolves problems of a moderate complexity within areas of responsibility.
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Types, originates, formats, proofreads, and distributes a wide variety of reports, letters, and memoranda, including agenda items, bid documents, regulatory submittals, and documents associated with departmental projects and programs; types from rough drafts or verbal instructions; checks drafts for punctuation, spelling, and grammar; makes or suggests corrections to drafts.
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Organizes and maintains various administrative, reference, imaging, and follow-up files; purges files in accordance with the records retention policy.
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Assists in the records management and retention function, including scanning, editing, and indexing all official documents, paperwork, and records; assists with the destruction of records in compliance with applicable laws, rules, and regulations; receives and assists with public requests for information and records.
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Receives payments and fees from the public in the form of cash and check; issues receipts; posts information to departmental, fiscal, or other records; collects and submits data for reports pertaining to assigned functions.
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Checks and tabulates standard arithmetic or statistical data; may summarize such information and prepare periodic numerical reports.
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Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
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Assists in planning, organizing, and coordinating events.
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Operates a variety of standard office equipment, including job-related computer hardware and software applications, copiers, postage meters, facsimile machines, and multi-line telephones; may operate other department-specific equipment.
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Maintains accurate records of work performed.
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May participate in department-specific complex technical and specialized programs, processes, and procedures, including business licensing, code enforcement, building and safety, permit issuance, records management, and related services; may serve as back-up for department technical staff.
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Maintains management staff calendars and schedules appointments.
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Assists with processing incoming and outgoing mail; receives shipments; compares packing slips with received goods; matches invoices with packing slips to assure accuracy.
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Performs duties of a disaster services worker in event of an emergency.
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Performs related duties as assigned.
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Modern office administrative support practices and procedures, including the use of standard office and computer equipment.
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Computer applications related to the work, including word processing, database, and spreadsheet applications.
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Applicable codes, regulations, policies, technical processes, and procedures related to the department to which assigned.
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Principles and procedures of financial record keeping and reporting.
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Principles and practices of data collection and report preparation.
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Business letter writing and the standard format for reports and correspondence.
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Business arithmetic and statistical techniques.
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Record keeping principles and procedures.
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Alphabetical and numerical filing methods.
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English usage, grammar, spelling, vocabulary, and punctuation.
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Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and staff.
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Perform responsible administrative support work with accuracy, speed, and general supervision.
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Provide varied and responsible office administrative work requiring the use of tact and discretion.
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Understand the organization and operation of the company and of outside agencies as necessary to assume assigned responsibilities.
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Interpret and apply administrative and departmental policies and procedures.
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Respond to and effectively prioritize multiple phone calls and other requests for service.
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Compose correspondence and reports independently or from brief instructions.
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Understand and carry out oral and written directions.
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Make accurate arithmetic, financial, and statistical computations.
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Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
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Establish and maintain a variety of filing, record-keeping, and tracking systems.
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Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
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Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
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Use English effectively to communicate in person, over the telephone, and in writing.
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Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
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Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
