Job Abstract

Job Overview:

The RWJBH Security Officer Lead supports and oversees the shift Security team. Security Officer Lead ensures a safe and secure environment for all patients, visitors, and staff with blend of vigilance and compassionate service, you will be part of a team that represents the Organization using a positive attitude when on duty in all interactions. The officer balances the demands of security protocols with understanding and respect for those in the healthcare setting. This role is central in upholding our commitment to safety, customer service, and supportive care embodied by our mission to compassionately protect and help the people, property, and quality of our health system, together.

Qualifications:

Required:

• High School Diploma or GED required
• Possession of a valid New Jersey Driver’s License with eligibility to be covered by RWJBH insurance carrier.
• Ability to acquire certification for de-escalation training within ninety (90) days of hire.

Preferred:

• A minimum of one (1) year of customer service, security experience, or prior military service preferred.
• Proficiency in keyboarding/data entry and experience with Microsoft Office Suite.
• Strong command over verbal and written communication.
• Bilingual language skills to effectively communicate with a multilingual community preferred but not required. (e.g., Spanish, Portuguese, Polish depending on facility needs.)

Scheduling Requirements

• 6:00am—2:30pm
• Full Time

Essential Functions:

• Responsible for Lead officer training and record keeping.
• Reviews all Security Officer's reports for completeness, accuracy and forwards it to the Security Manager/Director for review.
• Ascertains that officers are in proper uniform and that assigned equipment are available and operational.
• The shift Lead will escalate all irregular activities and concerns to the Security Leadership Team.
• Will be designated department representative at a number of committees and meetings.
• The Lead will assist staff scheduling and monitor overtime, call-outs, and tardiness.
• Conduct patrols and monitor facilities to maintain a secure environment for healthcare operations, adapting to indoor and outdoor posts as required.
• Provide professional customer service while vigilantly watching for and addressing potential security threats.
• Manage access control systems, perform data entry, and utilize Microsoft Office for incident reporting and administrative tasks.
• Demonstrate strong interpersonal and communication abilities to effectively engage with a diverse population.
• Respond to emergencies, participating in crisis de-escalation using certified training techniques.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer