Job Abstract

Category

Guest Services

Position Type

Regular Full-Time

Our Security Supervisor will provide exceptional service to both internal and external guests at all times. You are be responsible to assist in providing leadership, guidance, and support to the safety committee and loss prevention team in the areas of guest service, training (e.g. safety awareness, OSHA standards, emergency procedures, etc.), scheduling, and performance management for the overall successful day-to-day operations. You will assist with directing the activities for security and safety for the property, in compliance with all state and federal agencies. The Security team is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Town and Country.

Be an expert and knowledgeable to act promptly as a first responder involving onsite accidents with internal and external guests and proceed with appropriate actions as required in accordance to departmental and company procedures. Be an expert and knowledgeable of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental and company rules of conduct. Conduct pre-shift meetings to effectively communicate and follow-up on pertinent information relevant during shift changes. Provide escorts for the safety of all associates in accordance with established departmental standards. Ensure that after-hours delivery and access into secured hotel areas are properly authorized, monitored, and documented in accordance with departmental and property standards. Work with outside agencies (i.e. sheriff, government, etc.) cooperatively and follow established departmental and company regulations. Monitor surveillance cameras, patrol the property and investigate duress alarms as assigned. Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints; complete documented reports in accordance with departmental procedures. Document, organize, and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures. Secure and maintain confidentiality of all reports/documents; release information only to authorized individuals on a “need to know” basis. Document all pertinent information in the departmental daily log book and ensure all security officers have completed all required paperwork and closing duties by the end of each shift.

High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience). Minimum of one year supervisory experience in a high volume setting preferred. Previous hospitality experience in a Four Diamond quality organization preferred. Valid driver’s license and satisfactory driving background/criminal history record. Knowledge of local laws, investigative methods, and fire safety practices. Valid certification in CPR and first aid or the ability to obtain certification. Certification in alcohol awareness program or ability to obtain one. Must be able to understand, speak, read, and write in the basic English language. Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form. Demonstrate ability to compute basic arithmetic. Must be available to work varied shifts and flexible schedules.