Health Coach - Population Health. JOB CODE:30807 FLSA Exemption Status: Non-Exempt. SUMMARY (BASIC PURPOSE OF THE JOB)Works collaboratively with physicians, staff and other health care professionals to provide a medical home and coordinate care across the health care continuum for all patients within the hospital setting and to support the transition back to the community. Promotes patient-centric care and actively participates in multidisciplinary patient-centered team meetings. Follows all est... more details
Work Shift:
Day (United States of America)
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Position Overview:
Health Coach - Population Health
JOB CODE:30807
FLSA Exemption Status: Non-Exempt
SUMMARY (BASIC PURPOSE OF THE JOB)
Works collaboratively with physicians, staff and other health care professionals to provide a medical home and coordinate care across the health care continuum for all patients within the hospital setting and to support the transition back to the community. Promotes patient-centric care and actively participates in multidisciplinary patient-centered team meetings. Follows all established protocols, policies, procedures and standardized work flows. Assists in managing data so that patients are effectively treated.
MINIMUM REQUIREMENTS
Education: High School diploma or equivalent, Associate's degree preferred. Certified pharmacy tech preferred
Experience: Experience in a health care related field preferred.
Other Credentials: AHA BLS. Non-Licensed must obtain before end of orientation period
Knowledge and Skills: Excellent interpersonal, verbal and written communication skills. Strong organizational and time management skills. Demonstrates motivational and team building skills.
Special Training: Proficient with Microsoft Excel and Word. Basic and mathematical skills. Basic understanding of pharmacology and medical terminology. Second language a plus.
Mental, Behavioral and Emotional Abilities: Demonstrated ability to influence others while motivating them to change; ability to multitask and prioritize while working in a high-volume environment. Ability to work independently, as well as within a team.
Usual Work Day: 8 Hours
ESSENTIAL FUNCTIONS
- Works independently to obtain and review pertinent medical history, current diagnosis, and pharmaceutical data for Population Health identified patients.
- Provides telephonic coaching and information to Population Health patients, managing various chronic health conditions.
- Communicates with Population Care Coordinator, physicians, and other health professionals to provide care coordination that facilitates the efficient use of health care resources.
- Reviews, clarifies, documents, and verifies home medication list and allergies of all Population Health patients. Clarifies and records the nature of the allergic reaction when necessary.
- Effectively coaches, evaluates and graduates patients from care in conjunction with the care management team.
- Assists in the transition of care across the continuum. Uses evidence-based coaching techniques to help members achieve healthy lifestyle behavior challenges, align lifestyle behaviors with their personal wellness goals, and design a realistic action plan in support of a healthier lifestyle.
- Provides exceptional service and/or care to all patients, customers and team members. Engages, educates, and promotes/influences members in decisions related to achieving and maintaining optimal health status. Delivers a high quality member coaching experience resulting in positive behavior change.
- Performs other duties as assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Frequent physical demands include: Standing , Walking , Pinching/fine motor activities , Keyboard use/repetitive motion
Occasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Taste or Smell
Continuous physical demands include: Talk or Hear
Lifting Floor to Waist 25 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Moderate Depth Perception, Moderate Hearing
Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."
