Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties. Essential Job Duties. Hire, train, motivate and monitor performance of Customer Service Reps, as necessary. Work closely with General Manager to create a team environment producing high performance results. Create and maintain a front office environment of World Class Customer Experience through example and oversight ... more details
Service Center
Gaithersburg - South
Job Summary
Responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties
Essential Job Duties
Hire, train, motivate and monitor performance of Customer Service Reps, as necessary
Work closely with General Manager to create a team environment producing high performance results
Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office team
Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs
Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery
Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates
Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
Other duties as assigned
Skill/Requirements
Associate’s degree in related field or equivalent combination of education, experience and training that provides the required knowledge and skills
Bachelor’s degree preferred
Minimum 4 to 6 years of customer service experience
Ability to effectively communicate with others, oral and written
Advanced knowledge of general office management. A/P, A/R, payroll, etc.
Organizational, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers
Maintains a well-groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.
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