Job Abstract

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they meeting the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, a... more details

Organization:

SPMF-Sutter Pacific Medical Foundation - North

Position Overview:

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they meeting the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

To be in the Manager, Area II, the job should meet 3 of the 5 following criteria:
- Multiple physical locations,
- 30+ employees
- 10+ providers
- $3MM+ Operating Expense
- Extended hours (open evenings and weekends)

Job Description:

JOB ACCOUNTABILITIES:
OPERATIONS:
• Works with Medical Foundation/ Outpatient Clinics and system leaders on solutions to support the strategic and operational goals of the medical foundation and its medical groups.
• Collaborates with Medical Group Leaders and department managers and supervisors to optimize clinician support, patient flow and customer service.
• Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, The Joint Commission standards, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.


PEOPLE
• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
Bachelor's: Business Administration, Healthcare or related field (Preferred)

EXPERIENCE:

8 years recent relevant experience

1+ year of supervisory/management/leadership experience

Experience managing 30+ employees and 10+ providers

SKILLS AND KNOWLEDGE:
Extensive knowledge of healthcare operations in a non-acute setting and how department’s process/workflow impacts other department operations.

A comprehensive knowledge of all applicable State, federal, state licensing and other local regulations as they relate to Outpatient Services is required, including but not limited to Medicare, MediCal, Medicaid, Knox Keene Act and the Starke II Statute.

An background and ability to form relations with physicians and medical directors as well as with nursing, and other key departments.

Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Thorough understanding of operations and workflows and how.

 Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Friday, Monday, Thursday, Tuesday, Wednesday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

This position may regularly work, store, prepare, receive, unpack, transport, dispose of, or administer drug(s) identified as hazardous, or potentially hazardous, by the National Institute for Occupational Safety and Health (NIOSH) for purposes of USP 800.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $49.43 to $74.15 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

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