Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications Respond to client email and phone inquiries Develop and manage client relationships Track and follow up on outstanding client requests to ensure timely resolution Initiate claims and investigations with internal departments and external vendors on behalf of clients Contribute to continuous improvement efforts to deliver better service to clients over time Manage special proje... more details
Position: Client Success Coordinator- $24-$28 an hour
Position Summary:
The Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our clients. The Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding, and to ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics.?
Core Responsibilities & Duties:
Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications?
Respond to client email and phone inquiries
Develop and manage client relationships
Track and follow up on outstanding client requests to ensure timely resolution?
Initiate claims and investigations with internal departments and external vendors on behalf of clients?
Contribute to continuous improvement efforts to deliver better service to clients over time
Manage special projects requested by clients, coordinating with internal departments and external vendors where needed
Collaborate with internal departments and external vendors to deliver results for clients
Assist as needed with onboarding new clients; coordinate with operations and other departments to ensure client needs and expectations are understood
Other duties as assigned
Job Requirements & Qualifications:
At least 1-2 years’ experience in a customer service or customer-facing role
Strong written and oral communication skills
Strong organizational and planning skills
Teamwork and collaboration skills, ability to interact at all levels of the organization
Problem-solving ability
Ability to quickly learn new software reporting tools
Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines?
Maintain a positive, customer-centric mindset focused on solutions
Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
Experience working within a 3PL fulfillment service specializing in apparel and footwear
What We Offer:
Competitive base salary
Two weeks of paid time off within the first year of employment, sick time and holidays
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
