Job Abstract

Under the supervision of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for operating and directing the activities of their assigned location, to ensure process and procedures are completed safely, efficiently, and ensuring revenue goals are met. In the absence of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for all operations, including supervision of staff.

ESSENTIAL DUTIES

Assist in executing plans to ensure achievement of budgeted sales. Operates within the expense budget.

Assist in achieving processing goals. Monitor all phases of operations to ensure compliance with established material handling and processing practices.

Assist with scheduled rotation of merchandise.

Assist in maintaining proper unloading, loading, and storing of product.

Assist with opening and closing of assigned location.

Always demonstrates & promote superior customer service to all internal and external customers.  Expects the same from employees. Manages customer/donor complaints in a fair and impartial manner.

Responsible for supporting accurate handling of donated assets and monies involved in operations. May include daily register balancing, banking, and change.

Responsible for instilling proper attitudes towards safety and ensuring work is performed in a safe manner. Responsible for completing and routing all safety reports in a timely manner.

Assist with selection, coaching, training, scheduling, disciplinary action, and supervision of all personnel, including trainees, employees, and volunteers, in accordance with Agency policies, procedures, and work instructions.

Work to reduce the possibility of pilferage and burglary. Constantly watches for and corrects unsafe conditions.

In the absence of the Donated Goods Manager, responsible for timely submission/updating of all required reports. May include daily sales recap, transportation needs, labor planner, and personnel-related forms.

Work in cooperation with all Agency departments.

Support the agency’s Work Services program and volunteer programs in accordance with Goodwill’s Mission.

Regular attendance is required to perform the essential functions of the job.

Perform other duties as assigned by the Donated Goods Manager, District Sales Manager, or Director of Donated Goods.

Under the supervision of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for operating and directing the activities of their assigned location, to ensure process and procedures are completed safely, efficiently, and ensuring revenue goals are met. In the absence of the Donated Goods Manager, the Donated Goods Assistant Manager is responsible for all operations, including supervision of staff.

ESSENTIAL DUTIES

Assist in executing plans to ensure achievement of budgeted sales. Operates within the expense budget.

Assist in achieving processing goals. Monitor all phases of operations to ensure compliance with established material handling and processing practices.

Assist with scheduled rotation of merchandise.

Assist in maintaining proper unloading, loading, and storing of product.

Assist with opening and closing of assigned location.

Always demonstrates & promote superior customer service to all internal and external customers.  Expects the same from employees. Manages customer/donor complaints in a fair and impartial manner.

Responsible for supporting accurate handling of donated assets and monies involved in operations. May include daily register balancing, banking, and change.

Responsible for instilling proper attitudes towards safety and ensuring work is performed in a safe manner. Responsible for completing and routing all safety reports in a timely manner.

Assist with selection, coaching, training, scheduling, disciplinary action, and supervision of all personnel, including trainees, employees, and volunteers, in accordance with Agency policies, procedures, and work instructions.

Work to reduce the possibility of pilferage and burglary. Constantly watches for and corrects unsafe conditions.

In the absence of the Donated Goods Manager, responsible for timely submission/updating of all required reports. May include daily sales recap, transportation needs, labor planner, and personnel-related forms.

Work in cooperation with all Agency departments.

Support the agency’s Work Services program and volunteer programs in accordance with Goodwill’s Mission.

Regular attendance is required to perform the essential functions of the job.

Perform other duties as assigned by the Donated Goods Manager, District Sales Manager, or Director of Donated Goods.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally and informally, either orally or in writing.