Job Abstract

JOB SUMMARY

Under the supervision of the Store Management Staff, the Donation Attendant is responsible for accepting donations from the public, distributing donation receipts, sorting, stacking, and moving raw material to the proper staging area.

ESSENTIAL DUTIES

Greets and assists donors in a friendly and courteous manner. Demonstrates superior customer service at all times. Responsible for accepting or rejecting donations based on condition of items and Agency policy. Declines unacceptable donations in a friendly, positive manner.

Records and maintains donor records in a neat and accurate manner. Enters donor count electronically throughout the day.

Informs store management of trailer capacity and supply or material needs throughout the day.

Handles all donated materials, in a careful and safe manner to maximize their value.

Record and maintain donations of Electronic Waste (E-Waste) accurately and legibly; and in accordance with the State of California recycling requirements.

Ensures all material containers are properly labeled and scanned into and out of the electronic warehouse management system in a timely and accurate manner.

Keeps work area free of safety hazards. Works in a safe, organized manner.

Performs in-store processing duties as assigned.

Places trash in appropriate containers.

Regular attendance is required to perform the essential functions of the job.

Observe and support all Agency policies and procedures.

SECONDARY DUTIES

May perform pricing duties of product processing as directed by store management.

Performs other related duties as assigned by the store management.

MINIMUM REQUIREMENTS

Education Required: Elementary education.

Experience Required: None required. (Six (6) months customer service work experience and/or six months material handling is highly desirable.)

JOB SPECIFICATIONS

Knowledge Required: Ability to work with diverse populations, ability to interact courteously with the public and ability to work with minimum supervision. Knowledge of material handling is all highly desirable.

Equipment Used: PDA, notebook, totes, tri-walls, hand trucks, appliance hand trucks, pallet jacks, power lifts and other processing equipment.

SKILLS/APTITUDES/TEMPERAMENTS

Ability to display excellent customer service at all times.

Integrity in handling all product.

Ability to comprehend basic and detailed instructions.

Ability to work with minimal supervision.

Ability to work with diverse population.

EMOTIONAL EFFORT

This position requires moderate to heavy emotional effort involved in interactions with supervisors and customers (external and internal).

JOB SETTING

Variable working conditions, exposure to extreme heat and cold temperatures ranging from 25-115 degrees. Flexible work schedule, including weekends, holidays and evenings. Work environment is fast paced with high activity demands.

PHYSICAL DEMANDS

Fast paced environment. Ambulate, reach and lift 50 lbs.; bend/lift from the waist; stand for long periods of time; good hand/eye coordination, and dexterity in upper extremities and upper torso.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, either orally or in writing.