Job Abstract

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

The Senior Engineer will possess the knowledge of United’s best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization.

• Supports regional airports, customer service centers, contact centers and all other United Airlines facilities
• Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
• Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment
• Involved in project’s Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV) testing, mobility platforms and infrastructure activities, diagnostics and repairs of products that align with United’s IT critical infrastructure standards.
• Lead all the logistics aspects of large projects that are complex, helps coordinate project plans, training, execution, ensures functionality and quality of solution
• Supports the integration of vendor tasks and tracks and reviews vendor deliverables
• The role will include interfacing between Field Services and internal/external business partners, vendors and contractors
• Deep understanding of Network Engineering, WAN Engineering, WiFi Engineering, mobility Engineering
• Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA) monitor
• This position is 100% onsite
• The salary for this position is $80,775 to $118,470, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
• Bonus eligible: yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Associate’s or Bachelor’s degree in Information Technology, Computer Science or equivalent IT experience, completed apprenticeship, or journeyman certification in Low Voltage Communications
• Minimum of 3-5 years of IT experience
• Mobility iOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
• Strong verbal and written skills to communicate solutions to both technical and non-technical audiences
• Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
• Good level of poise in high pressure environments
• Active commitment to self-development
• Technical capability and ability to learn new technologies
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is an essential function of the position

• A certification from (BICSI) Building Industry Consulting Service International

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.