The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus. What You'll Do... more details
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.
Your Role
The Personal Stylist is responsible for acquiring, cultivating, and maintaining relationships with loyal and high potential clients through curated, personal luxury experiences. Personal Stylists are style and wardrobe experts that can sell across all divisions, both in-person and through digital selling. Deeply committed to fostering client relationships by creating the ultimate client experience, with intimate and ongoing personalized connection, inside and out of Neiman Marcus.
What You’ll Do
Relationships and Experiences
• Fosters and deepens client relationships in a personalized way • Partners with clients in creating their style and addressing their needs • Anticipates the clients’ needs based on personalized knowledge before the client even asks • Interacts with clients by appointment and visits clients outside of store for styling needs • Driver of customer cultivation; responsible for creating individualized strategies to develop/nourish existing client base and foster/grow new client pipeline; Achieves top (loyal) client retention goal (KPI) • Establishes and maintains a strong local community network through philanthropic involvement, partnerships as well as attending social and seasonal events • Strategically leverages Private Client Relations/VIC experiences for Top and High potential clients • Partners with Personal Stylist Manager to strategize, plan and deliver extraordinary and personalized events for their clients • Styling Expert and Selling Skills
• Provides highly personalized edits and advises client on fashion, trends, brands, and events • Demonstrates elevated levels of passion, creativity, and style expertise • Provides personalized recommendations based on expert product knowledge and deep understanding of client taste • Combines an omnichannel approach and expert styling skills to sell merchandise across all channels • Utilizes selling tools and store technology to sell across all channels effectively • Maximizes the benefits of the InCircle program for clients • Achieves personal sales and average divisions sold per customer goals (KPI)
What You Bring
• Expert in selling across all categories and is knowledgeable about product • 6-8 years of relevant experience, luxury retail fashion experience preferred • 4-year degree preferred • Proven track record achieving business results • Excellent oral and written communication skills • Strong attention to detail • "Win together" mentality • Basic proficiency with MS Office Product Suite, advanced proficiency preferred • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holiday
Competencies
Passion for People • Approaches each internal/external customer interaction in the spirit of developing a trusting, long-term relationship • Strong problem-solving skills, takes ownership of internal/external customer problems and resolves them quickly • Consistently displays responsible, honest and ethical behavior towards peers, customers, partners, vendors and others in the organization
Passion for Business • Continually expands personal knowledge of new products, services, solutions and/or offers, and uses that knowledge to gain internal/external customers • Stays up to date on digital tools and is willing to constantly learn new technology and try new ways of working • Thinks creativity when faced with business challenges/opportunities; exhibits a “can-do” attitude and willingness to overcome challenges • Proactively shares information, best practices, and new ideas with team to improve business and performance • Uses critical thinking skills to analyze problems and to recommend viable solutions • Personally, champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth • Continuously builds skills and knowledge through training, coaching, and career experiences • Conveys energy and enthusiasm for Neiman Marcus Group and personal work • Adapts personal approach in response to diverse situations and people • Responds to unexpected changes in work environment with creativity and resilience; Demonstrating flexibility and ability to adapt to changes
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
Medical, Dental, Vision Benefits
Disability Benefits
Paid Parental Leave, Paid Family Leave, and Adoption Support
Paid Time Off
Retirement Savings Plan (401K) and Life Insurance
Financial Solutions
NMG Associates Core Discount of 30%
Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S.,?with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.?Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.?Our NMG Way culture, powered by our people, combines?individual talents into a collective strength to make?life extraordinary.?Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
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