Job Abstract

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Youll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Positions in this family are involved in assessing training and organizational development needs, developing training programs,

and/or conducting training sessions.

Positions in this function are responsible for conducting training needs analysis for the business and developing all training materials, communications and activities to meet the organization's job/role requirements. Involves conducting ongoing evaluation and assessments to ensure effectiveness of programs and recommending/ implementing modifications as necessary. May work with SMEs to obtain training content. May include design and development of online and web-based training materials. *Employees in jobs labeled with 'SCA' must support a government Service Contract Act (SCA) agreement

General Job Profile:

• Generally work is self-directed and not prescribed
• Works with less structured, more complex issues
• Serves as a resource to others
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on difficult issues
• Coaches, provides feedback, and guides others
• Acts as a resource for others with less experience

Primary Responsibilities:

• Analyze Business Issues and Needs
  • Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
  • Research/analyze data needed to identify/confirm business issues (e.g., quality data, production data)
  • Conduct task analysis/research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
  • Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, attitudes)
  • Identify and communicate potential challenges/obstacles to successful business outcomes (e.g., leadership buy-in, timing, cost, scope, change management, technology requirements, incentives)
  • Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process/procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)
  • Determine project goals/milestones based on identified business needs/timelines, and obtain appropriate approvals (e.g., go/no-go decisions, checkpoints)
  • Identify measurement approaches and mechanisms to evaluate success of the solution (e.g., quality scores, sales conversion rates, call volumes, order volume)
• Design Training Solutions
  • Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
  • Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)
  • Develop project plans for design/development of identified solutions (e.g., in-scope/out-of scope elements, timeframes, resources, roles/responsibilities, priorities, cost estimates, feasibility analyses, risks/assumptions)
  • Apply principles of adult learning and training best practices to create effective and innovative training design solutions
  • Research/identify appropriate delivery approaches/media/methodologies (e.g., ILT, eLearning, webinar, virtual training, social media) and obtain required approvals
  • Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
  • Determine applicability/availability of existing training solutions (internal or external), and procure as appropriate
  • Identify/incorporate appropriate learning activities/exercises needed to enable learners to achieve learning objectives (e.g., delivery timeframes, durations, techniques)
  • Create high-level organizational structure and scope of training content (e.g., content outlines, storyboards, sequence)
  • Identify and document resources needed to deliver training solutions (e.g., classroom resources, system resources, supplies)
  • Develop maintenance plan for training solutions to ensure ongoing applicability/effectiveness of training (e.g., to account for potential changes to organizational structures, systems, processes, procedures)
  • Document and communicate training design decisions (e.g., design documents, training approaches/blueprints)
  • Obtain/confirm required licenses/copyright approvals for training materials, as needed
  • Obtain stakeholder approval/sign-off of training designs
• Develop Training Solutions
  • Develop appropriate learning activities based on training designs and learning objectives
  • Write scripts/talking points for learning activities (e.g., trainer, audio, video, case studies)
  • Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids)
  • Leverage/modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences)
  • Develop learning assessments for use before or during training delivery (e.g., scenarios, case studies, questions, quizzes, knowledge checks)
  • Develop tools/resources for evaluating/measuring post-training learning effectiveness (e.g., surveys, interviews, focus groups, observations checklists)
  • Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g., Articulate, Captivate, MS Office Suite, Flash, Adobe Suite, SnagIt, DreamWeaver, LMS, video development)
  • Obtain stakeholder and SME approval/sign-off of training materials (following review cycles), and make needed revisions based on stakeholder feedback
• Implement Training Solutions
  • Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness
  • Conduct training pilots to identify specific issues that needed to be addressed prior to delivery (e.g., timing, media, content gaps, audience engagement, assessment issues, training guides/materials)
  • Obtain stakeholder and SME approval/sign-off of training pilot outcomes and next steps
  • Ensure that all needed training resources are available for delivery in appropriate locations (e.g., approvals, classroom materials, source files, references, job aids)
  • Publish, test, and upload files to appropriate delivery locations (e.g., LMS, SharePoint)
  • Promote/communicate availability of training to appropriate audiences and stakeholders (e.g., newsletters, emails, posters)
  • Respond to ongoing feedback from trainers, and make appropriate adjustments to training deliverables
  • Monitor ongoing training and address issues as they arise during delivery, leveraging appropriate resources (e.g., systems, facilities)
• Measure and Evaluate Training Effectiveness
  • Ensure that post-training evaluation processes are properly implemented (e.g., activate system tools, conduct focus group/interviews, distribute surveys)
  • Monitor and analyze training metrics/data/trends, and identify areas needing attention to enhance learning effectiveness
  • Collaborate with trainers to identify strengths and areas for improvement in training solutions, and appropriate steps to take to improve training effectiveness (e.g., content, activities, materials, delivery methods)
  • Generate/analyze reports on training processes/outcomes, and distribute to appropriate audiences (e.g., LMS utilization)
  • Conduct updates/debriefs as necessary with appropriate stakeholders to communicate training experiences/effectiveness, based on available feedback and data (e.g., from reports, learners, their managers, trainers)
  • Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., focus groups, follow-up surveys), collaborating with trainers as appropriate
  • Identify and incorporate needed changes to learning solutions (e.g., processes, procedures, materials, techniques, curricula) based on measurement/evaluation results

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• 3+ years of experience in instructional design and learning content development
• Understanding of ID principles such as ADDIE, Blooms taxonomy, Adult Learning Principles, Gagnes 9 events etc
• Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities
• Able to analyze, design, develop, and implement an appropriate learning strategy based on solving a business problem by analyzing the gaps/ needs
• Proven experience with designing and developing job aids, eLearning, videos, ILT, system training, scenarios, storyboards, etc.). Provide examples
• Proficient in tools such as Captivate, Articulate Storyline/Rise, SnagIT, and others
  
• Proficient computer skills including MS Word, Excel and PowerPoint
  
• Working experience in LMS and LXPs

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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