Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.
ASSISTANT STORE MANAGER DUTIES
- Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
- Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
- Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company.
- Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
- Assess and communicate localized customers' needs to Store Manager.
- Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
- Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
- Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
- Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
- Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
- Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Possess well-developed business acumen and understands all aspects of the store's operations.
- Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
- Additional duties as assigned by District Manager or Store Support Center partners.
QUALIFICATIONS
- Associate's Degree and/or 2 to 4 years of experience in retail store management
- Experience managing direct reports and leading teams in a selling environment.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Strong communication, customer service, time management and organizational skills.
- Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
- Flexibility with scheduling and willing to work extended hours when necessary.
- Up to 15% travel to support local stores, as needed.
COMPETENCIES
- Customer Centric/Sales Driven -- Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service.
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
- Humble Leadership - Ensures that the needs of store partners and customers are met. Provides team with encouragement and motivation, timely coaching and feedback, and opportunities for continued development and advancement. Exhibits a calm confidence without ego and sets the standards of service and building community.
- Expert Knowledge - Exhibits experience and expertise in all aspects of the business: industry and sales acumen, products and fit, and the local and Western community.
PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES
- Competitive hourly rate* ($20.00-$25.00) plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
- Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
- Paid Time Off plan for year-round Boot Barn Partners.**
- Medical, Dental, Vision and Life Insurance.**
- 401(k) plan with generous company matching.
- Flexible schedules and work/life balance.
- Opportunities for growth at every level -- we are opening 50+ new stores each year.
*Compensation varies based on geography, skills, experience, and tenure
**For eligible Boot Barn Partners
