Job Abstract

JOB PURPOSE OR MISSION

Develops, produces and updates a variety of reporting for all Revenue Cycle areas as needed on a daily, monthly and annual basis. Responsible for analyzing data as the reporting is being prepared looking for aberrant trends. When trends are identified, further analysis should be self-initiated looking for root causes, bringing trends to managements attention.

Also assists in various Revenue Cycle automation projects. Works on documenting current state and monitors the live environment for automated processes, such as BOTs. Works on automation projects as assigned.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

Takes initiative in living our Everyday Excellence values and vital signs.

Takes initiative in identifying customer needs before the customer asks.

Participates in teamwork willingly and with enthusiasm.

Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

Maintains accurate and reliable patient/organizational records.

Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

Initiates or redesigns to continuously improve work processes.

Contributes ideas and suggestions to improve approaches to work processes.

Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

Effectively manages time and resources

Makes conscious effort to effectively utilize the resources of the organization material, human, and financial.

Consistently looks for and uses resource saving processes.

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

Employee proactively reports errors, potential errors, injuries or potential injuries.

Employee demonstrates departmental specific patient and employee safety standards at all times.

Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Develops, produces, analyzes, and updates a variety of reports for all Revenue Cycle Teams.

PERFORMANCE STANDARDS:

• Compiles, researches, and analyzes data and prepares recurring and ad-hoc reports.
• As reporting is prepared, aberrant trends should be identified and further analysis self-initiated to uncover root causes of data variances. Problem and root cause analysis should be presented and reviewed with leadership.
• Possesses a clear comprehension and demonstrated capability to design and layout reports.
• Determines most appropriate software program for processing.
• Edits/ creates general correspondence, memos, charts, tables, graphs, business plans, etc.
• Prepares draft agendas and records minutes for meetings as requested with 100% accuracy.
• Consistently proofs work for completeness and accuracy.

2. Documents and helps in the development and testing of new Revenue Cycle BOTs.

PERFORMANCE STANDARDS:

• Records and documents processes that are identified for automation.
• Identifies potential improvements for processes prior to them being automated by IS.
• Works with IS Robotics team and leadership to develop the processes and procedures that will be used by the BOTs in the automation.
• Works with IS Robotics team to test robotics processes as they are developed.
• QAs all bot processes before they are put into production.
• Answers questions and research issues as needed during the development and rollout process.
• Works with operational teams to ensure that all rollouts are well communicated and understood by the process owners.

3. Helps to coordinate rollout of new processes and technologies to all Revenue Cycle Teams.

PERFORMANCE STANDARDS:

• Serves as project manager on implementation of certain new technology and process rollouts for the Revenue Cycle Team as directed by leadership.
• Develops SOPs for new processes and tools prior to rollout of any changes to the departments.
• Answers questions and research issues as needed during the development and rollout process.
• Works with operational teams to ensure that all rollouts are well communicated and understood by the process owners.

4. Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

5 years + experience within Revenue Cycle in various capacities to demonstrate working knowledge of each functional revenue cycle area. Advanced knowledge of Excel and other products in the Office Suite. Experience with process mapping.

EDUCATIONAL REQUIREMENTS

High School Diploma or GED required. Bachelor or Masters degree a plus.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Experience with process mapping.

Advanced knowledge of Excel and other Microsoft Office Products.

Advanced ability to analyze large amounts of data.