Job Abstract

Job ID

2024-16617

Location Name

PPG Paints Arena

Category

Security

Type

Regular Full-Time

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at?OakViewGroup.com, and follow OVG on?Facebook,?Instagram,?Twitter, and?LinkedIn.

Assists the Manager, Parking at PPG Paints Arena Garage for all event, daily, and monthly parkers.

This role will pay a salary of $21.88 to $25.58.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until Sept 9, 2024

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

• Lead parking services colleagues (parking) at the arena parking garage and any other arena operated parking lots.
• Perform supervisory responsibilities in accordance with the manager’s and department's policies, procedures and applicable laws. Responsible for hiring, training, scheduling, and disciplining of all parking services colleagues.
• Responsible for the collection of revenue from the parking facilities. Audit cashiers/ticketers, complete deposit process and input financial records.
• Manage in the development and implementation of department policies and procedures.
• Maintain department and colleague records and reports.
• Responsible for the payroll, revenue and other requested reports for the manager, director, other departments, and senior management.
• Responsible for preparing incident and damage reports.
• Responsible for the upkeep and cleanliness of the parking facilities and capital acquisitions.
• Support other departments when needed to ensure our guest's experiences are extraordinary and memorable.
• Proactively and independently address complaints and resolve parking issues with colleagues and guests.
• Assist with preparation of Flash Parking Reports monthly.
• Produce daily reports for Flash Parking Reports.
• Act as department representative in construction, repair and preventative maintenance projects.

Education and/or Experience

• 3+ years’ experience involving parking services or event management, of which one year must have been in a supervisory/management capacity; OR any equivalent combination of education and/or experience from which comparable knowledge and skills have been achieved.
• Must have excellent oral and written communication skills. Demonstrate readiness to undertake position responsibilities on one's own and the ability to work independently. Possess effective human relations and conflict resolution skills. Functional knowledge in the use of computers (word processing, spreadsheets, Access, etc.). Customer service oriented.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or colleagues.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have the ability to handle upset guests and difficult situations (customer service). Also, the ability to supervise and motivate a fairly large group of colleagues. Must have leadership and supervisory experience.

Skills/Aptitudes

• Exudes exceptional guest service qualities, leadership skills, and professionalism
• Supervisory experience required
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation, appearance, and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management
• Must be available to work flexible hours, which will include evenings, weekends, and holidays

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.