Provide weekly and monthly spa water care (this may be learned on the job) Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers Responsible for maintaining goals set by management Responsible for other assigned duties Complete and stay current on training and certifications to repair hot tubs, swim spas, and saunas Must be able and willing to work outside in all weather conditions Attributes, Skills, and Abilities: Customer Orientation (External and Inte... more details
DIVE IN TO A NEW CAREER WITH LESLIE'S:
With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Job Overview:
Our Service Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas, and other quality products as well as providing outstanding service to our internal team. Water Care Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Our Technicians will be champions of safety and follow all company policies and procedures regarding safety.
Responsibilities:
Provide weekly and monthly spa water care (this may be learned on the job)
Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers
Responsible for maintaining goals set by management
Responsible for other assigned duties
Complete and stay current on training and certifications to repair hot tubs, swim spas, and saunas
Must be able and willing to work outside in all weather conditions
Attributes, Skills, and Abilities:
Customer Orientation (External and Internal)– Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, and timing response to needs. Treats all employees in the same responsive manner.
Critical Thinking– Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.
Results Oriented– Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.
Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.
Working Conditions:
Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals
Must be physically able to repetitively lift and carry at least 50 lbs. on a regular basis
Out-of-town travel is required when necessary
Qualifications:
Must have previous Hot Tub or Pool experience
Must be 21 years old
Must have a valid driver's license
Have attention for detail
Demonstrate a willingness to learn new tasks
Be willing to work a flexible schedule based on business needs
Be dependable and motivated
Some mechanical, plumbing and/or electrical skills preferred
Excellent communication skills
Ability to work in a fast-paced environment
Ability to build a strong team environment
Ability to lift 50lbs
Customer service skills required
Must be able to pass an MVR and Background Check. Also must be able to pass a drug screening per company guidelines.
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