SG 10/11 - - - This is a remote-based field position. Candidates should be located in one of the following states: California, Oregon, Washington, North or West Texas, Arizona, New Mexico, Nevada, Idaho, Utah, or Colorado preferred within driving distance of major airport - - - The field engineer will be responsible for supporting Sales by addressing complaints on Continental commercial tires as well as other products offered. The field engineer will support customers with warranty determination... more details
Job Description
SG 10/11
***This is a remote-based field position. Candidates should be located in one of the following states: California, Oregon, Washington, North or West Texas, Arizona, New Mexico, Nevada, Idaho, Utah, or Colorado preferred within driving distance of major airport***
The field engineer will be responsible for supporting Sales by addressing complaints on Continental commercial tires as well as other products offered. The field engineer will support customers with warranty determination on complaints, provide topical training to both dealers and users, and report on product performance in the US.
• Adjudicate warranty on commercial tires and other products that are offered by Continental and provide feedback to customers on findings • Assist and direct Sales with product complaints • Enter all complaints into the Global Complaint Handling system, track these complaints and report trends • Escalate topics of interest into continuous process improvement platform and participate in monthly meetings. • Track product performance on targeted products • Provide training to Sales, Fleets and Dealers on failure modes and other technical topics
Qualifications
BASIC QUALIFICATIONS
Bachelor’s degree
2+ years of industry related experience to include: truck tire sales/engineering, retreading, and/or automotive or technical customer service
Strong Microsoft Office Suite experience
Travel up to 75% domestically
Business-fluent English language skills (written and spoken).
Ability to handle commercial tires to include moving, stacking, inspecting.
Legal Authorization to work in the US is required. We will only sponsor current Continental employees for employment visas now or in the future for this job opening.
The expected salary range for this positions is $80,000- $93,500 for 2+ years of experience, $91,000 - $108,000 for 5+ years of experience, plus cost of labor adjustment based on the location of the selected candidate.
PREFERRED QUALIFICATIONS
Engineering related degree
5+ years of related experience
Experience in a Truck Tire Shop working with New tire and retread Failure Analysis
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
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