Job Abstract

Manages and provides operational leadership to teams providing patient care in a medical office or clinic setting. Plans and organizes operations and resources of medical office or clinic to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, regulatory standards, and applicable laws ... more details

Organization:

ABSMC-Ashby Campus

Position Overview:

Manages and provides operational leadership to teams providing patient care in a medical office or clinic setting. Plans and organizes operations and resources of medical office or clinic to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, regulatory standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with physicians, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

(Intended for use by Medical Foundation only)

Job Description:

• Plans and organizes operations and resources of the clinic or medical office to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations.
• Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, regulatory standards, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and communicates priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery, and ensuring appropriate patient care.
• Reviews patient complaints and incidents, responding as appropriate and develops improvement plan with supervisor or lead.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Promotes efficient and effective communications between business teams to improve and standardize work flows
• Identifies and works to remove barriers that may hinder the the delivery of care or the achievement of process/productivity improvement and efficiency.
• Provides guidance and direct intervention in resolving challenging or complex situations.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
• Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.

EDUCATION:

• Other: Graduate of an accredited school of nursing.

CERTIFICATION & LICENSURE:

• RN-Registered Nurse of California
• BLS-Basic Life Support Healthcare Provider

TYPICAL EXPERIENCE:

• 8 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Solid understanding of Nursing Clinic operations and workflows and how department’s process/workflow impacts other department operations.
• Demonstrates understanding of business and operational requirements.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrates solid clinical proficiency and knowledge to effectively plan and coordinate patient care consistent with applicable laws, standards, and regulations.
• Working knowledge and thorough understanding of state/federal/local and/or accreditation standards and requirements as it relations to operations and organization, with the ability interpret and implement applicable standards and requirements.
• Demonstrates ability to develop and manage a budget.
• Understands age specific needs in providing care to patient population served.
• Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
• Ability to build and establish effective working partnership with employees, peers, and/or leaders to achieve business objectives.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Working knowledge of wage and hour laws.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $0.00 to $0.00 / hour

Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.

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