Under the general direction of the Assistant Director of the Department of Outpatient Rehabilitation Services, the Outpatient Rehab Services Administrative (ORSA) Supervisor works independently and has primary responsibility for the department’s daily outpatient administrative operations. Essential functions include supervision and leadership of administrative/practice coordinator staff, human resources, and business functions of the department for primary Outpatient Rehabilitation Service locations across multiple campuses, locations and services, and including Rehab services embedded in other departments across UCSF Health. The ORSA Supervisor also provides guidance, training and assistance with administrative and revenue cycle management for outpatient billing for services, as needed, for inpatient Rehabilitation Services, as well as the Department of Physical Therapy PhysFit Health & Wellness Center.
This is a professional leadership role that functions with an appropriate degree of independence, initiative, assertiveness, and diplomacy, necessary in dealing with faculty, staff, other departments and patients/clients in a complex environment. The ORSA Supervisor collaborates with the Hospital Billing Service (PFS), Revenue Cycle Quality and Education, Patient Relations, Ambulatory Managers and Administration, Clinical Services Managers, Faculty Practice Administration, School of Medicine Directors and/or Revenue Managers, EPIC-based electronic medical record committees, and Patient Access Managers to resolve business issues and operational challenges facing the organization as a whole, as well as individual department value streams.
The ORSA Supervisor is assigned highly complex analytical duties which require a clear understanding of key processes. Analyzes and interprets quantitative and qualitative data, drawing conclusions and recommending solutions to complex operational problems. Leads improvement activities that engage the frontline staff, and transcend quality, clinical operational dimensions to support achievement of the organizational goals through Lean Management.
Must have the ability to lead and prioritize multiple projects and oversee implementation and development of workflow and systems for efficiency.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
• Prior administrative or supervisory experience in an academic medical center or health system.
• Prior adminstrative or superisory experience in a labor management environment.
• Prior experience in data management, including productivity, operational and financial metric collection and reporting.
• Prior experience with healthcare environment in California.
• Prior experience with revenue cycle, hospital billing, collections, denials and claims management.
• Prior experience with Lean management in healthcare.
- Bachelor's degree in related area and / or equivalent combination of experience / training.
- Minimum of five (5) years experience in healthcare administration/practice coordination or related field.
- Minimum of one (1) year of prior experience as a supervisor, lead, trainer or equivalent
- Demonstrated supervisory and organizational skills to effectively supervise practice coordination staff and to manage the complex workflow and multiple priorities involved with outpatient healthcare administration.
- Demonstrated knowledge of human resources management practices, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
- Demonstrated experience with healthcare operations patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements and best practices.
- Demonstrated written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
- Demonstrated interpersonal skills for collaboration with all levels of management and staff, consultants, and outside agencies.
