Supervises programs operations. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.
The OBIC SORT Program Manager will be the lead in the program development, implementation, and day-to-day management of the program. The SORT Program Manager will supervise SORT staff members.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Graduate education in Social Work, Psychology or related field required.
- Licensure in relevant patient care support discipline, LCSW, MFT, APRN, MD, or Psychologist required
- California Driver’s License (CADL).
- CPR and first aid certification.
- Experience in a clinic serving patients with SUD and with knowledge about SUD treatment and regulations.
- Experience with direct supervision of staff including selecting, training, and evaluating staff.
- Experience with employing disciplinary measures, including placing an employee on suspension, labor union grievances, and advising on disciplinary measures.
- Experience or knowledge in patient outreach.
- Demonstrated project management skills and at least two years’ experience in program development.
- Ability to communicate in spoken and written Spanish.
- Bachelor’s degree in related area and three + years of related experience, and one + years of lead/supervisory experience or equivalent combination of experience / training.
- Experience in the field of public health.
- Experience working with populations diverse in gender, sexual orientation, race, ethnic, and socioeconomic background.
- Experience with clinical supervision.
- Knowledge of business software and specialized applications and data management systems used in clinic / center operations.
- Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
- Demonstrated skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
- In depth knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
- Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
- Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies.
- Strong skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
