SMASHBURGER
Restaurant Manager
Our first Smashburger restaurant opened in 2007 with one singlenotion in mind; to serve a better burger! Better burgers takesbetter service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.” We just build better. BetterBurgers. Better Teams. Better Experiences.
Better Benefits: Build a better experience work &lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, familyfriendly, team environment
- Employee Assistance Program
- Fast track for career opportunitiesand management experience
- Free uniform
*Eligibility based off of time inposition and average hours worked
*Referred employees mustbe manager level and in good standing & Referee must be employed withSmashburger at time of payout. Bonus is paid in two distributions
Restaurant Manager Responsibilities
- Reporting to theRestaurant General Manager, our Restaurant Managers are the champions of betterburgers! In this role you will:
- Manage theperformance of multiple Shift Leaders (SL) and Employees
- Promote a fun andpositive work environment
- Manage theeffectiveness of people focused processes and systems
- Provide initialand ongoing training to all employees within the unit utilizing SmashConnect,LMS, and 4 step method of training, including the selection, development, andperformance management of employees
- Reward andrecognize employee performance that exceeds company standards
- Manage withintegrity the daily completion of operational check lists to include
- Line checks anduniform standards
- Opening/closingcheck lists
- Safe and depositlogs
- Manage FSCoperational standards daily
- Manage the guestexperience metrics (NPS and OSAT)
- Ensure all foodsafety standards are followed and in compliance with all local healthdepartments
- Exemplify guestservice on each shift of the day and communicates SIZZLE service standards tothe employees
- Manage thesuccessful onboarding and training for all new employees
- Support routinemanagement communication
- Follow COGSmanagement procedures for food ordering and inventory
- Follow andensures company cash policies to ensure minimal losses through theft orshortages
- Manage dailylabor
- Build schedulesbased on company forecast tool and allowed labor percentages. While reactingdaily to sales trends and reducing labor scheduled when needed
- Manage localstore marketing programs as assigned
Restaurant Manager Requirements
- 1-2 years ofManager experience in restaurants
- Flexible to worknights, weekends, and holidays
- FollowSmashburger uniform standards
- Ability to followall guidelines and procedures set forth by Smashburger, local, state, andfederal employment regulations
- Must successfullycomplete Smashburger training program
- Possess strongcommunication skills, both written and verbal, to effectively communicate withrestaurant management, front line employees and corporate support teams
- People managementskills to effectively select, assess, coach/counsel, develop, motivate, andlead restaurant teams
- Excellentattention to detail
- Proven timemanagement, consistency, and organizational skills
- Highly motivated,self-directed, and results driven
- Physical abilityto stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs.
- Ability to workin high and low temperatures
**Allapplicants and employees have an equal opportunity for employment andadvancement within Smashburger. Smashburger is dedicated to the principles of equal employmentopportunity. We prohibit unlawfuldiscrimination against applicants, prospective applicants or employees on thebasis of age 40 and over, race, sex, color, religion, national origin,disability, genetic information, sexual orientation, gender identity, militaryor veteran status, or any other applicable status protected by state or locallaw. This prohibition includes unlawfulharassment based on any of these protected classes. Unlawful harassment includes verbal orphysical conduct which has the purpose or effect of substantially interferingwith an individual’s work performance or creating an intimidating, hostile, oroffensive work environment. We maintaina workplace free of racial slurs and bias. This policy applies to allemployees, including managers, supervisors, co-workers, and non-employees suchas customers, clients, vendors, consultants, etc. Any conduct in violation ofthese company policies is also a violation of the law. Employees who engage in, ratify, orperpetuate discrimination, harassment or retaliation will be subject todisciplinary action, up to and including immediate discharge.
