Job Abstract

The Senior Manager, Guest Voice & Survey Governance supports the strategy and ongoing management of customer feedback mechanisms designed to measure and generate customer experience insights for the business. The Senior Manager is responsible for ensuring that the content, sampling strategy, and reporting related to the Guest Voice program meets business needs from both a property and corporate perspective. This involves not only providing thought leadership on this critical business program, bu... more details
Search Terms: GuestManagerSurveyCustomer ExperienceSenior

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