Ability to lead and manage our Customer Analytics team and Customer Data Science team. Expertise in a CDP (e.g., Treasure. Data) and Big. Query. Ability to lead teams dedicated to telling cohesive stories including recommended next steps based on data from various sources (customer database, BI, survey data, syndicated data, etc.)Ability to pull together large quantities of data varying in type or source (e.g., Sales data, Survey data, CRM data, etc.) and create one 360 view of a campaign or cus... more details
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
The Director, Analytics will direct the strategy, development, and delivery over the following teams: Customer Data Science, Customer Analytics
Job Description:
Education:
Bachelor’s degree in Marketing, Finance, Business Administration or relevant field of study required
MBA preferred
Work Experiences:
10+ years of customer insights and analytics-related work experience required, focused on experience leveraging a customer database for actionable insights
10+ years of data analytics related work experience required, focused on experience leveraging BigQuery
Experience with a CDP (TreasureData)
Experience with data engineering
Experience building a network of customer analytics/insights tools (including Customer Data Platforms, BigQuery, CRM, VOC, etc.)
Skills:
Ability to lead and manage our Customer Analytics team and Customer Data Science team
Expertise in a CDP (e.g., TreasureData) and BigQuery
Ability to lead teams dedicated to telling cohesive stories including recommended next steps based on data from various sources (customer database, BI, survey data, syndicated data, etc.)
Ability to pull together large quantities of data varying in type or source (e.g., Sales data, Survey data, CRM data, etc.) and create one 360 view of a campaign or customer journey
Leverage SQL in BigQuery to pull data to be leveraged by customer analytics team
Build predictive models such as CLV, likelihood to lapse, etc.
R, Python, SQL
Understand the business needs and proactively solve problems using an unbiased, data-driven approach
Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
Self-motivated and able to work independently and within a team setting
Analytical, with strong problem-solving abilities and creative resolution skills
Ability to remain organized, pay strict attention to detail, and meet critical deadlines in high volume, fast-paced environment
Advanced proficiency in Microsoft Excel, including building reports with slicers and macros, Access, and PowerPoint; VBA experience preferred
Responsibilities:
Manage 2 managers including prioritizing work, overseeing output, presenting detailed findings to requestors and synthesized findings to senior management
Build relationships with key stakeholders to generate workload for team
Deliver customer behavior insights and recommendations to internal clients including merchandising, marketing, omnichannel, store ops, real estate, and executives.
Develop customer analytics/behavior reports and answer customer analytics business questions leveraging our CDP and BigQuery (cross-functional)
Manage external partnerships (contracts, workload, quality of output)
Design and build predictive models
Design data visualizations
Support CRM team with campaign targets/initiatives based on customer analytics and predictive modeling (ideal time to prevent lapse, key attachment items, etc.)
Scope and deliver analysis to provide perspective, insights, and recommendations on opportunities to grow our share with existing customers, retain customers longer, and attract new customers
Develop a thorough understanding of the Academy's policies, procedures, and safety rules
Duties may change; team members may be required to perform other duties as assigned
Physical Requirements & Attendance:
Regular attendance required
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Full time
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.?
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