As a Client Services Manager (CSM), you will play a critical role in ensuring our healthcare clients receive exceptional value from our products and offerings. Your focus will be on building strong relationships, understanding client needs to provide tailored solutions, monitoring client experiences, and adding value throughout the client journey for Provider engagements, spanning hospital systems, specialty practice groups, and integrated delivery networks. Essential Functions: Establish and ma... more details
Job Overview:
As a Client Services Manager (CSM), you will play a critical role in ensuring our healthcare clients receive exceptional value from our products and offerings. Your focus will be on building strong relationships, understanding client needs to provide tailored solutions, monitoring client experiences, and adding value throughout the client journey for Provider engagements, spanning hospital systems, specialty practice groups, and integrated delivery networks.
Essential Functions:
Establish and maintain client relationships, serving as a trusted advisor and strategic partner.
Develop and execute strategies to drive adoption, expansion, and advocacy across your assigned client accounts.
Ensure clients optimize our products/offerings to receive the highest return on investment (ROI).
Communicate effectively with internal resources to meet client requirements and deadlines.
Lead new client implementations by understanding the clients’ business needs, challenges, and translating them into measurableaccount plans.
Provide comprehensive training on IQVIA products, and analytic methodologies.
Assist clients with custom data analytics delivery and support.
Ensure client success by identifying training needs and cross-sell and up-sellopportunities for additional offerings, connecting with Sales and Account Management teams.
Maintain, and monitor client service agreements.
Qualifications and Experience:
Bachelor’s degree or equivalent experience in client support/success, sales, business development, or account management.
Healthcare/pharmaceutical industry experience. Preferably experience working with targeted end-users within Provider organizations such as strategic planning, physician liaisons, business development, and marketing.
Familiarity with data and analytics.
Demonstrated history of successful client management and satisfaction.
Experience developing and providing training to clients on analytic concepts.
Ability to present to diverse audiences, ranging from senior executives to IT personnel.
Proven proficiency in client retention.
Strong presentation skills.
Teamwork, and cross-functional collaboration skills.
Familiarity with analyzing relational databases using SQL (preferred).
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role, when annualized, is $82,200.00 - $137,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
