NOW OFFERING ON DEMAND PAY - - Ashley Furniture Home. Store, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Core Operations Specialist. The ideal candidate provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service. OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING: Generous Paid Time Off (PTO) Opportunity for advancement Medical, Dental, Vision, & Retirement Benef... more details
**NOW OFFERING ON DEMAND PAY**
Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Core Operations Specialist. The ideal candidate provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service.
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:
Generous Paid Time Off (PTO)
Opportunity for advancement
Medical, Dental, Vision, & Retirement Benefits
Employee Purchase Discounts of 30% or more
KEY JOB RESPONSIBILITIES:
Maintains a clean book of business, in compliance with company standards.
Completes auditing and reporting daily to company standard. i.e. Store pick-ups, balance due sales, Stock /Fulfillment errors, paperwork attachments, etc.
Audits Sales for product accuracy to avoid ordered wrongs, unsmart partials, out of compliance MISINV and RESEL skus.
Ensures all open order over 181+ days have been reviewed, and action taken to resolve any outstanding issues that could be causing a delayed delivery.
Assist store with escalated guests through ER tickets, or by phone.
Maintains and updates open orders on orphan sales. (Sales Associates no longer with company)
Manage all finance sales, credit holds, expired authorizations and disputes.
Resolve all chargeback requests and provide proper documentation to ARFR.
Works to resolve collection accounts for store locations, through Collector Review.
Escalates concerns relating to out of policy requests to their direct supervisor.
Occasionally, the Core Operations Representative will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business needs.
Other duties as assigned
KNOWLEDGE/SKILLS/ABILITIES:
High School Diploma required
1-2 years of customer service experience in a retail environment preferred but not required
Strong computer skills
Ability to multitask without compromising quality of work
Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.