Position Summary...
What you'll do...
Responsible for providing high-level technical support and guidance to executives within Walmart Inc and its subsidiaries. This includes addressing technology-related issues, troubleshooting problems, and ensuring executives have the necessary resources to perform their job effectively. The role involves personalized technical support, device management, support for meetings and events, onboarding and training, information security, vendor management, and IT strategy and planning.
About Team:
Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.
What you'll do:
1. Identifying and resolving systems issues: The Executive Support Technician will be responsible for providing continuous technical support and troubleshooting systems issues. They will need to develop solutions to eliminate failure points and improve system up time. They will collaborate with stakeholders to determine the root cause of systems issues and effectively communicate these issues and their resolutions to senior leadership.
2. Driving and executing projects: The Executive Support Technician will be responsible for independently driving and executing projects across divisions and platforms. They will need to develop and implement project plans, ensuring that tasks are executed in order to achieve project goals. They will also monitor progress, manage changes to project plans, prioritize and resolve critical issues, and track project expenditures and budgets.
3. Managing the design and development of tracking tools and reports: The Executive Support Technician will be responsible for managing the design and development of tracking tools, reports, and surveys that improve business efficiency. They will need to utilize various analysis methodologies to analyze and interpret information for one or more initiative work streams. They will also ensure data accuracy, consolidate data and information into dashboards and other reporting tools, and provide expert suggestions and advice on content usability and effectiveness.
What you'll bring:
Problem-solving and analytical skills: The ability to analyze problems, think critically, and develop innovative solutions is crucial for an individual contributor in this role. They should have a logical approach to problem-solving and be able to quickly identify and address technical issues.
Self-motivation and initiative: As an individual contributor, it is important to be self-driven and proactive in taking ownership of tasks and projects. This includes being able to work independently, prioritize work effectively, and drive projects to completion.
Communication skills: Clear and concise communication is vital in an individual contributor role. The ability to explain technical concepts, document processes, and effectively communicate with stakeholders is necessary to ensure understanding and collaboration.
Adaptability and continuous learning: The IT industry is constantly evolving, and an individual contributor in this role should possess a willingness to adapt to change and continuously upgrade their skills. Staying up-to-date with new technologies and trends will enable them to provide the most effective IT support.
Technical expertise: A strong foundation and extensive knowledge of various technologies, hardware, software, and networking systems are essential for effectively troubleshooting and resolving complex technical issues independently.
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.
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The annual salary range for this position is $104,000.00-$202,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 4 years’ experience in technology, system management and integration, process design, or related area OR 6 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
80 M Street, Se, Suite 700, Washington, DC 20003, United States of America
