Coordinate all communication to interested/impacted parties (application groups, technical support, and production support team) regarding all production changes Support the implementation of the mobile devices that are being used in the field Work with the Implementation Manager to coordinate a smooth transition to implement a new client, site, or module onto the 4 Insite tool Order and maintain supplies, and arrange for equipment maintenance Other duties or special projects as assigned by mana... more details
Description
Position at SBM Management
TheImplementation Mobile & Support Desk Tech I will work with the Implementation Manager to coordinate a smooth implementation to a new client, site, or module onto the 4Insite tool.
Responsibilities:
Coordinate all communication to interested/impacted parties (application groups, technical support, and production support team) regarding all production changes
Support the implementation of the mobile devices that are being used in the field
Work with the Implementation Manager to coordinate a smooth transition to implement a new client, site, or module onto the 4Insite tool
Order and maintain supplies, and arrange for equipment maintenance
Other duties or special projects as assigned by management
Accountable for maintaining asset control of all mobile devices
Add, track, and monitor assets using MDM solution
Work with managers and supervisors to get equipment returned after resource terms or changes Reconcile and report out on active employee or vendor list with asset assignment list
Manage activity as required in MDM solution to determine / identify devices that are idle beyond a reasonable time and inquire with supervision to validate resource is still employed
Manage distribution of new software builds and deploy new mobile devices to keep up with demand Work with device carriers and vendors to ensure rates are correct
Work with device carriers and vendors to ensure billing is correct
Troubleshoot the end user’s issue and resolve upon first contact
Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool
Build and leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
Respond to end-user inquiries regarding the status of all incident/service request tickets, and perform follow-ups
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Assist with building relationships with additional support technicians, Network Engineers and Application Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded
Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization
Assist with customer site area profiling
Support rolling out hardware to customer sites
Travel to customer sites may be required up to 20% of the time
Ensures accuracy and performs data entry of new contract scope of work requirements into internal software platforms.
Qualifications:
May be required to have a valid driver’s license.
Compensation: $24.00 - $24.50 per hour
Shifts: 9:00AM - 5:30PM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
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